Liveops Launches LiveNexus To Help Enterprises Modernize CX With Confidence

As enterprises race to adopt artificial intelligence in customer care, many CX leaders face a difficult balance between innovation and risk. Liveops has introduced LiveNexus, a new AI and human orchestration platform designed to help organizations modernize customer experience operations with speed, accountability, and confidence. The launch reflects a growing need across the CX and MarTech ecosystem for practical, production-ready AI adoption rather than isolated pilots.

Liveops announced that LiveNexus combines AI, human expertise, and nearly three decades of CX data into a single operating model. The platform is built to help enterprises test, validate, and scale AI-driven improvements in real customer environments while maintaining quality, compliance, and trust. Liveops will officially debut LiveNexus at Customer Contact Week Orlando in early 2026.

LiveNexus brings together best-in-class AI technologies with Liveops’ distributed network of more than 20,000 experienced agents. This orchestration layer continuously tests and routes customer interactions, allowing enterprises to see what works in live conditions before committing to broader deployment. Unlike traditional AI pilots that often stall after experimentation, LiveNexus is designed to move directly into scalable, production-ready solutions.

The platform is aimed at enterprise customer experience leaders who are under pressure to demonstrate progress on AI initiatives but lack a safe and practical roadmap. By holding a single partner accountable for outcomes, LiveNexus reduces the complexity of managing multiple vendors while providing a governed framework for modernization.

“Enterprises are being told they have to move fast on AI, but few are being shown how to do it safely inside the contact center,” said Molly Moore, COO at Liveops. “LiveNexus gives enterprise leaders a reliable way to test, validate and adopt AI quickly, using real customer interactions and operational discipline to protect their brand and customers.”

Through LiveNexus, organizations can explore high-impact use cases such as AI-assisted agent support, enhanced self-service, and automation that improves quality monitoring and agent training. Each initiative follows a structured process, starting with defining the business problem, running limited tests with real interactions, measuring customer and agent impact, and then deciding whether to scale. This repeatable approach is designed to reduce risk while accelerating learning and time to value.

A key differentiator of LiveNexus is its reliance on real human conversations rather than purely theoretical models. Because solutions are informed by Liveops’ nationwide agent network, enterprises can avoid common pitfalls such as confusing bot experiences, inconsistent responses, or AI systems that perform well in demos but fail under real-world conditions.

“LiveNexus is where we turn AI from a buzzword into a competitive advantage by optimizing customer journeys, automating repetitive work, reducing friction and enabling digital-first service models,” said Lilliana Lopez-Sandoval, head of technology and innovation at Liveops. “We combine AI with deep CX expertise in a unified intelligence layer, leading initiatives from concept through scaled deployment.”

As AI adoption accelerates across contact centers, LiveNexus positions Liveops as a partner focused on responsible, outcome-driven transformation. By blending AI innovation with human judgment and operational rigor, Liveops aims to help enterprises modernize CX with confidence while delivering measurable improvements in efficiency, experience, and trust.