Wavelo a global leader in event-driven software solutions for telecom—announced that its Wavelo Solution Suite has achieved the TM Forum Customer Experience Management (CEM) Conformance
ContentCon attendees witness the future of digital experiences in action – with all customers now receiving free access to real-time audience insights built directly into
New Branching and Custom Views no-code capabilities empower brands to deliver hyper-personalized, interactive experiences that adapt in real-time to drive more conversions and capture better
The 8×8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint 8×8, Inc., the industry’s most integrated
As part of their platform update, new offerings also include major enhancements for users of H2O for real-time predictive modeling, and a new self-service analytics option
Enterprises select MaxIQ to increase Customer Lifetime Value while enhancing revenue predictability MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime
However, most organizations (73%) are over-indexing on the importance of reputation in customer experience instead of prioritizing digital experiences and post-purchase services The Capgemini Research Institute’s latest
Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can
Brands can leverage real-time location data to deliver highly personalized, contextually relevant touchpoints via mobile, email and SMS Cordial, the leading marketing platform that automates billions
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