NewRocket Names Frank Palermo as COO

Experienced Tech Executive Will Operationalize Growth Strategies at Elite ServiceNow Partner and Digital Workflow Advisor

NewRocket, a leading digital workflow advisor and Elite ServiceNow partner, announced that it has named Frank Palermo as Chief Operating Officer. Mr. Palermo joins NewRocket with a distinguished track record of scaling technology-driven consultancies and he will play a pivotal role in executing the Company’s strategic growth initiatives. NewRocket is backed by Gryphon Investors (“Gryphon”), a leading middle-market private investment firm.

As an accomplished leader in the technology and consulting sector, Mr. Palermo has a track record of building and growing platform-oriented services businesses and leading many successful business units with services similar to those of NewRocket. He offers extensive experience enhancing customer outcomes by delivering innovative solutions and offerings, driving operational excellence, and directing high-performing teams.

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“Having collaborated with Frank on several business endeavors, I am thrilled to be working closely with him once again – he brings a unique blend of expertise in AI, data and workflows. He is also skilled at consulting and setting up innovation labs, and he has terrific leadership attributes,” said Harsha Kumar, CEO of NewRocket. “We are confident that his leadership will further strengthen our ability to deliver creative solutions to our clients while expanding our footprint in the Agentic AI and ServiceNow consulting space.”

Prior to joining NewRocket, Mr. Palermo held several technology and business leadership roles at Virtusa, a global engineering services firm. He was a member of Virtusa’s executive leadership team and was instrumental in driving growth from a start-up business to a $2 billion global powerhouse. Mr. Palermo’s roles included developing global technology practices in business process, data and analytics, cloud and customer experience, launching a standalone digital business, building a TMT business, and most recently building a global business consulting and technology advisory practice focused on GenAI.

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Prior to Virtusa, Mr. Palermo was CTO of INSCI (Clearstory), a document management, workflow and imaging company that pioneered Internet-based bill presentment and was awarded product of the year. He also held several technology roles at IBM, most notably as one of the early pioneers of the PowerPC microprocessor product line.

Gabe Stephenson, Deal Partner & Head of Gryphon’s Technology Solutions & Services group, noted, “We are excited to have Frank join Harsha’s leadership team to help drive and operationalize NewRocket’s growth strategy and enhance the Company’s leadership position within the ServiceNow ecosystem. We are fortunate to have a talented management team that has scaled businesses from start-up stage to over $1 billion in revenue. Frank’s passion for and knowledge about technology, his hands-on leadership style, and his track record building great businesses will be very additive to NewRocket.”

Mr. Palermo added, “I am delighted and energized to join the NewRocket crew on our mission to be the world’s leading ServiceNow partner. We will leverage ServiceNow’s Agentic AI and Gen AI platform, industry solutions, workflows and data to enable impactful transformations for our clients. I’d like to thank Gryphon and the NewRocket leadership team for providing me this fantastic opportunity.”

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Source – PR Newswire

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