Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the
At Cannes Lions, Adobe unveiled a groundbreaking suite of product innovations that power Customer Experience Orchestration (CXO)—fusing creativity, marketing and AI to deliver intelligent, scalable
Seed extension led by U.S.-based Cassius Capital underscores momentum for AI-first adtech purpose-built for the Connected TV (CTV) era Olyzon, The Agentic CTV Advertising Platform, announced
All Covered, a subsidiary of Konica Minolta and a national managed IT services provider, announced a strategic partnership with Clerk Chat, a leading two-way conversational
Latest addition to the company’s growing AI suite combines research automation with a trusted content database — empowering faster, smarter decisions across the enterprise AlphaSense,
Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the
The deal adds the number one Salesforce-native learning management system to Mediafly’s product suite, consolidating marketing, sales, service and learning data in a single platform
Leaders in the Analytics market include ActiveCampaign, Creatio, HubSpot, Oracle, Salesforce, and Zoho. In 2025, the marketing automation market has evolved, with AI developments emerging as
Real-time, codeless automation with shared memory, native privacy controls and proven ROI, now live in 1,000+ environments Wildix, a global Unified Communications as a Service
Steerco, the AI platform purpose-built for Customer Success and Account Management teams, announced the public launch of its newest product: an agentic AI assistant that
New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience Cisco announced the findings of its latest
Pigment, an AI-powered business planning and performance management company, announced a partnership with Google Cloud to accelerate the adoption of AI-led planning across global enterprises.
Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership Zendesk, a pioneer in Agentic AI-powered customer service, announced the completion of its
Introduction: When AI is Given a Place at the Marketing Table Ever get the feeling that your marketing technology is more intelligent than your team’s
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced strategic partnerships with Decagon and
Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai Dialpad, Inc., the leading Ai-powered
With agentic AI solutions, large marketing teams can streamline operations and unlock smarter decision-making at scale NinjaCat, the AI-enabled data and analytics platform made for
Parloa, an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1
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