Sinch AB (publ) has been recognized as a top performer in the 2025 Gartner® Critical Capabilities for Communications Platform as a Service (CPaaS) report, securing the #1 position among evaluated vendors for both Multinational Organizations and Video Use Cases. This report, complementing Gartner’s Magic Quadrant for CPaaS, assesses providers across five key enterprise scenarios that play an important role in digital transformation strategies. Sinch recorded excellent results, consistently placing first or second in every evaluated use case, underscoring its platform’s flexibility and capability to meet the changing communication needs of global enterprises.
Sinch’s outstanding performance in the report is attributed to the robustness of its global communications infrastructure and its focus on continued innovation, including the introduction of products such as Sinch MCP a next-generation AI communications protocol and MailGun Inspect, which delivers enhanced email security and analytics.
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Laurinda Pang, CEO of Sinch, emphasized that the Gartner recognition reflects what Sinch’s customers experience daily: the evolution of enterprise communications is not just about connecting multiple channels, but about making them intelligent. Sinch’s leadership in supporting multinational enterprises is showcased by its ability to deliver scalable, personalized experiences with AI-powered messaging, adaptive real-time voice, and trustworthy video interactions. This innovation sets Sinch apart in delivering advanced solutions with simple deployment, regardless of region, channel, or technological challenge.
A highlight of Sinch’s recognition is its #1 ranking for Multinational Organizations, affirming its expertise in orchestrating complex, cross-border communications. With a footprint in over 60 countries, direct links to more than 600 global carriers, and a commitment to compliance, Sinch ensures secure, localized experiences backed by enterprise-grade failover resilience for global brands.
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Sinch excels in video communication, delivering high-quality, low-latency video for real-time calls, conferencing, and live streaming. These features are especially valuable in sectors like healthcare, finance, and e-commerce, where visual engagement is increasingly central to building consumer trust.
Further, Sinch has been recognized for its comprehensive support across voice, messaging, and customer experience use cases, including advanced voice communications, SMS, IVR, omnichannel chatbots, and secure email solutions all unified on a single platform to address the evolving demands of modern customers.
This latest recognition is part of Sinch’s ongoing momentum in both enterprise and carrier markets, marked by new AI-powered communication tools, strategic partnerships with global technology leaders, and deeper investment in robust omnichannel infrastructure.
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