SourceCX, the division of Sourcefit dedicated to delivering modern outsourced customer service solutions, has earned a significant industry distinction with its placement in Everest Group’s 2025 Customer Experience Management Services PEAK Matrix Assessment for both the Americas and Asia Pacific regions. The acknowledgment highlights the company’s expanding influence and capability in shaping the future of global customer experience delivery, placing it beside top-performing providers that demonstrate strong operational leadership and strategic innovation.
Everest Group’s PEAK Matrix is regarded as one of the most authoritative evaluation models in the customer experience sector. It serves as a comprehensive benchmark used to assess the strength of market impact, delivery excellence, and readiness for future service evolution. Only a select set of organizations achieve recognition in this report each year, and those that do are seen as key enablers of transformation in the CX landscape. The assessment relies on a meticulous research approach to identify organizations that are not only delivering exceptional value today but are also equipped with the technology, adaptability, and vision needed to continue outperforming competitors.
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SourceCX secured its position due to several strengths that set it apart in a rapidly evolving market. The company supports clients through a mix of nearshore and offshore operations, providing flexibility for organizations looking to optimize cost structures while maintaining high quality. SourceCX has also invested heavily in advancing delivery models that prioritize both efficiency and innovation. A major milestone for the company in 2024 was the launch of Knit, an AI driven team management and employee engagement solution that enhances visibility across customer support operations. Knit allows organizations to bring artificial intelligence into everyday workflows without disruption to established systems. The platform integrates crucial HR and performance data into a single environment, linking workforce experience with customer outcomes in a way that analysts and enterprises increasingly recognize as essential for achieving CX transformation.
With this recognition, SourceCX further validates its position as a partner that understands the need for balance between advanced technology and skilled human interaction. Speaking about the achievement, Andy Schachtel, President of SourceCX, said, “It’s an honor to be recognized by Everest Group among leading CX providers in the Americas and APAC. As AI continues to redefine what’s possible in customer experience, we’re proud to be seen as a trusted partner that combines great human talent with technology, innovation, and operational excellence to deliver measurable impact for our clients.”
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Everest Group, which specializes in market intelligence and strategic advisory services for enterprise leaders, uses its PEAK Matrix to provide fair, data backed comparisons of global CX providers. The inclusion of SourceCX in the 2025 assessment reflects the company’s accelerating momentum and its commitment to building a future where customer experience excellence is powered by human expertise reinforced by intelligent automation.
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