The expansion of AI powered communications platforms is reshaping how organizations engage customers and support employees, and TELUS and RingCentral Expand Business Connect at a moment when Canadian businesses are under growing pressure to improve productivity and service quality. TELUS and RingCentral announced an expanded partnership that brings advanced AI capabilities to TELUS Business Connect, a cloud based communications platform designed to modernize how businesses connect, collaborate, and serve customers.
The enhanced Business Connect platform integrates RingCentral AI across customer engagement and employee workflows, replacing traditional phone systems with a unified solution that brings calls, messaging, meetings, and customer interactions into a single environment. The goal is to help businesses automate routine tasks, gain real time insight from conversations, and elevate customer experiences without adding operational complexity or requiring deep technical expertise.
“Businesses are looking for technology that works as hard as they do,” said Katherine Emberly, Senior Vice President and President of Small and Medium Business at TELUS. “By integrating RingCentral advanced AI capabilities into Business Connect, we’re giving our customers a competitive edge, elevating every customer interaction while freeing up their teams to focus on growing their business and serving their customers.”
As customer expectations rise and competition intensifies across industries, AI driven communications are becoming business critical rather than optional. TELUS Business Connect addresses this shift by embedding intelligence directly into everyday interactions. The platform uses AI to assist live conversations, route calls more effectively, surface sentiment insights, and support omnichannel engagement across voice and digital touchpoints.
The expanded platform includes AI assistance that provides real time guidance during calls and meetings, helping turn conversations into follow up actions and insights. An AI powered receptionist understands caller intent, answers common questions, schedules appointments, and routes calls based on context and directory information. For sales and service teams, AI driven insights analyze sentiment and interaction quality to support coaching and performance improvement, while AI chat enables real time website engagement so agents can focus on more complex customer needs.
The integration also extends to contact center operations through RingCentral omnichannel capabilities, allowing businesses to manage customer service across more than twenty digital channels. AI powered support tools assist both agents and supervisors, improving response quality, efficiency, and consistency across customer journeys.
“Together we’re excited to bring the full power of AI to expand upon our more than ten year mission of enabling organizations across Canada to work smarter, respond faster, and turn communications into a true competitive advantage,” said Sandra Krief, Senior Vice President of Global Service Providers at RingCentral. “By integrating RingCentral industry leading voice, contact center, and conversational AI across Business Connect, we are transforming everyday interactions into intelligence, efficiency, and exceptional customer experiences.”
The expanded offering reflects TELUS broader commitment to making enterprise grade technology practical and accessible for businesses of all sizes, from small teams to larger organizations. The upgraded TELUS Business Connect platform with AI powered features is expected to be available to customers in early 2026.
As TELUS and RingCentral Expand Business Connect, the move highlights how AI driven communications are becoming a core foundation for modern business operations, helping Canadian organizations turn everyday conversations into measurable productivity gains and stronger customer relationships.
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