The Global Competitive Strategy Leadership Award goes to Teleperformance

Teleperformance is positioned itself as the industry leader in worldwide security by continuing to make large financial expenditures in its global compliance, privacy, and security business.

Following a recent analysis of the business process outsourcing (BPO) market, Frost & Sullivan has awarded Teleperformance the 2023 Global Competitive Strategy Leadership Award. The business adjusts to the changing demands of the digital sector to meet a variety of new difficulties, enhance customer service, and maintain client loyalty. It provides clients with 24/7 real-time access to its proprietary systems and reports through the use of a cutting-edge suite of information technology systems, front-office customer care applications, and tools. Through its patented protocols and procedures, Teleperformance continues to set the benchmark for the industry in terms of worldwide regulatory compliance, security, and privacy. The business has established a very robust internal architecture to proactively detect and reduce data breaches and fight fraud. The framework consists of highly skilled, certified security experts, cutting-edge, in-house security technology, well defined international privacy and security standards, and frequent, consistent staff education and awareness initiatives.

The business plan for the organization successfully strikes a balance between immediate client needs and performance with long-term goals and objectives. It has created strong, long-lasting bonds with customers that help them expand and strengthen their brands while making sure that trade and technology advance for the benefit of all economies. With an average relationship duration of more than 13 years over the previous two decades, Teleperformance has amassed a sizable portfolio of devoted, long-term flagship clients.

“Teleperformance is the most recognized BPO in the industry, by Frost & Sullivan, for its best practices, innovation, and advancements in security practices and certifications,” said Michael DeSalles, Principal Analyst at Frost & Sullivan. “Additionally, it has been approved as a data controller and processor under the Binding Corporate Rules (BCR) of the European Union.”

A specialized security organization and professional practice are run by Teleperformance. It employs several certified security personnel, in contrast to rival service providers, and its Compliance, Security, and Privacy (CSP) team is dispersed throughout three key geographical regions. The Teleperformance Cloud Campus is the most efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent front office and back office business services. As the market for work-at-home solutions grows. Its competitors lack the same high level of technological protection as a physical brick-and-mortar site.

“Teleperformance has a world-class, C-level Global Compliance and Security Council that governs its Global Fraud Prevention program, reviews and evaluates new threats, and makes changes to company policies,” continued DeSalles. In the worldwide BPO outsourcing market, Teleperformance wins the 2023 Frost & Sullivan Competitive Strategy Leadership Award for its high overall performance as a differentiating security business.

The company that has successfully implemented a strategy that increases sector share, competitive brand positioning, and customer happiness is given this award each year by Frost & Sullivan.

The Frost & Sullivan Best Practices awards honor businesses from a range of regional and international sectors that have excelled in leadership, technological innovation, customer service, and strategic product creation. In-depth interviews, in-depth investigations, and extensive analysis are used by industry professionals to compare sector participants and analyze performance in order to pinpoint the best practices in the sector.