Touku, Asia-Pacific’s leading AI-driven 360-degree customer experience (CX) platform for enterprise services, has announced the establishment of a new branch office in Taiwan. The expansion marks a significant step in the company’s ongoing strategy to enhance its service infrastructure and ensure regulatory compliance across the region. By building a stronger local presence, Touku aims to better support multinational enterprises operating in the fast-growing Asia-Pacific market.
The new office forms part of Touku’s wider regional strategy to align with Taiwan’s evolving regulatory landscape while maintaining operational excellence that meets both global and regional standards. The move underscores the company’s commitment to expanding in compliance-driven markets and to providing customers with seamless, high-quality CX solutions.
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“Enterprise clients trust us with critical customer engagement services across multiple markets, and Taiwan is a crucial component of our regional presence,” said Thomas Laboulle, Founder and CEO of Touku. “This investment ensures we maintain regulatory compliance while building the local partnerships necessary to penetrate each market and achieve exceptional service delivery. It is this commitment to ‘wherever our clients’ business takes us, our services and compliance will be there’ that positions Touku as a true Asia-Pacific partner and demonstrates our ability to navigate complexity at scale.”
Touku’s Taiwan branch will serve as a foundation for enhanced service delivery capabilities, enabling the company to foster collaborations with local system integrators and channel partners. Through this network, Touku plans to cultivate a certified local professional services ecosystem in Taiwan, strengthening implementation, support, and maintenance functions for enterprise clients. The new office also enhances Touku’s ability to respond quickly to market dynamics and deliver localized offerings powered by its AI-driven CX platform.
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This expansion follows Touku’s recent strategic investments in Malaysia, Vietnam, Hong Kong, and South Korea, solidifying its position as a major regional player in enterprise customer engagement solutions. By combining deep market expertise with a robust compliance framework, Touku continues to provide multinational companies with resilient, scalable CX operations that can adapt to diverse regulatory environments.
Through its growing network and technological leadership, Touku is positioning itself as a trusted Asia-Pacific partner, delivering innovative and compliant CX capabilities that help enterprises enhance customer satisfaction, streamline operations, and achieve sustainable growth across the region.
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