Ushur, the leading AI-powered Customer Experience Automation™ company, announced the launch of Ushur Intelligence, purpose-built for highly regulated industries. Designed with enterprise-grade security, compliance, and control, Ushur Intelligence enables healthcare, insurance, and financial services organizations to deploy domain-specific AI Agents that automate workflows requiring hyper personalization and judgment — all while ensuring safety or governance.
As enterprises face mounting pressure to achieve more with fewer resources, the demand for intelligent automation has never been greater. Stricter regulations, rising customer expectations and reliance on manual processes are accelerating the need for smarter, automated solutions. The emergence of agentic AI marks a turning point — enabling autonomous reasoning, decision-making and goal-driven action that adapts to context in real time. This signals a new era of enterprise transformation, one that moves well beyond the scripted, hardwired workflows to deliver contemporary customer experiences and meet rapidly evolving business needs.
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“Agentic AI marks a major shift — from reactive task automation to proactive, intuitive problem-solving,” said Simha Sadasiva, CEO and Co-founder of Ushur. “With Ushur Intelligence, we’ve created a way for enterprises to safely deploy vertical-focused AI Agents all while maintaining transparency, trust, and total control.”
Ushur Intelligence uses proprietary language models (UshurLM) trained on customer behavior to deliver digital experiences for industry-specific use cases with adherence to regulatory compliance, data privacy and data security protocols.
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Key capabilities include:
- Domain-specific AI Agents: Designed for healthcare, insurance, and financial services use cases to ensure precision and regulatory alignment.
- Multi-agent orchestration: A scalable architecture designed to build and coordinate multiple AI Agents through MCP and agent-to-agent (A2A) interoperability.
- Seamless integration: Connects with enterprise systems, policies, and workflows to enable end-to-end automation without coding involved.
- Built-in compliance frameworks: Including HIPAA, SOC 2, GDPR, and HITRUST.
- Real-time reasoning and decision-making: Allows AI Agents to interpret context and act accordingly, while operating within an authorized set of tasks and services.
- Natural language Agent Builder: Accelerating deployment without engineering overhead.
- Enterprise-grade governance: With guardrails, audit trails, and human-in-the-loop capabilities.
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Source – GlobeNewswire
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