Verint, a recognized leader in customer experience automation, recently marked a major milestone by ringing the Nasdaq Stock Market’s opening bell, underscoring its growing impact in the AI space. The event celebrated Verint’s achievements in delivering practical and meaningful AI-driven business outcomes to its customers, showcasing the company’s increasing influence in blending artificial intelligence with customer experience operations.
In the first quarter of 2025, Verint reported a remarkable 24% growth in its AI annual recurring revenue (AI ARR). This surge in revenue is especially significant as it represents approximately half of the company’s total annual recurring revenue, highlighting how integral AI has become to Verint’s business model and the value it brings to its customers. This growth also demonstrates the rising demand among enterprises for sophisticated AI-infused tools that can streamline and automate interactions within customer service ecosystems.
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Several leading brands have been able to leverage Verint’s AI technology to achieve impressive operational improvements and enhanced customer satisfaction. One standout example is Volaris, which harnessed Verint’s Intelligent Virtual Assistant (IVA) to revolutionize its customer contact centers. By deploying Verint IVA, Volaris managed to reduce its cost per interaction by a striking 70%, a critical efficiency gain in managing high volumes of customer engagements. In addition, they were able to handle triple the number of calls in their contact centers without a drop in service quality, proving that AI significantly boosts scalability. This efficiency translated into a 30% uplift in customer satisfaction scores across a massive base of five million annual interactions, showing that AI not only cuts costs but can also enrich the customer experience.
Another notable example comes from BT Group, which adopted Verint’s Agent Copilot Bots to transform both its customer experience (CX) and employee experience (EX). These AI-powered bots assist over 4,500 agents by supporting their workflows and streamlining service delivery, leading to productivity gains, better customer interactions, and an increase in revenue generation. The use of AI tools to support agents’ daily tasks highlights Verint’s innovative approach to blending automation with human expertise to maximize outcomes.
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Dan Bodner, Verint’s CEO, shared excitement about the company’s achievements, highlighting how their AI solutions deliver measurable outcomes by automating key CX workflows. He noted that the positive feedback from customers positions Verint firmly as a leader in AI-driven customer experience automation. The company’s continued growth and adoption of AI-powered solutions exemplify the accelerating trend of digital transformation in customer service across industries worldwide.
By aligning its technology roadmap with real-world business outcomes, Verint is successfully driving value for customers while redefining how enterprises engage customers and empower their workforce in an increasingly automated environment. The Nasdaq bell-ringing ceremony thus marked both a celebration of Verint’s past achievements and a signal of its ambitious future in the AI-powered CX landscape.
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