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Zendesk CX Trends 2025: Attend The Biggest Human-centric AI Event of the Year

Zendesk CX Trends 2025: Attend The Biggest Human-centric AI Event of the Year

Zendesk has a history of delivering standout events, and this year’s CX Trends event promises to be one of the most exciting and highly anticipated CX moments of 2025! This year’s key theme is “human-centric AI” in customer experience management. Last year, during the Zendesk AI Summit, we got a sniff of what could be unfolding for the CX industry when Zendesk’s Lisa Kant and Adrian McDermott unraveled the new frontier in AI for omnichannel customer service agents, followed by a world-class CX trends report. 

According to Zendesk’s 2025 CX Trends Report, 78% of CX leaders believe that artificial intelligence is driving the most significant transformation in customer experience over the last fifty years.

The upcoming CX Trends 2025 event will showcase how companies can utilize AI copilots to assist agents in handling routine tasks, boosting efficiency, and enabling a more scalable service model. As CX leaders move towards autonomous customer experiences—anticipating 80% of interactions to be automated soon—they must prioritize the reliability and security of AI solutions to protect customer data.

To succeed in 2025, CX leaders must embrace human-centric AI.

And, Zendesk is keeping things simple and easy for everyone—register for the January 22 event here to witness the magic of human-centric AI, dotted with experiences shared by CX industry leaders and Zendesk customers. 

Save the date: 

22 January, 10 AM PST

Register here

Making a Headstart with Zendesk AI CX Trends

Nicholas Thompson, CEO of The Atlantic, will explain how emerging AI trends are reshaping the CX industry and unlocking new opportunities for success in 2025.

American tech journalist and author Nicholas Thompson is the thought leadership speaker at the event. Nicholas is the CEO of The Atlantic and co-founder of conversational AI platform Speakeasy.ai

During the event, you may gain an insider’s perspective from Nicholas as he uncovers the AI trends that will shape the next wave of CX and digital transformation. This exclusive session will give you a unique edge in understanding how AI is evolving to be more human-centric—and how it can directly benefit your business. It’s an opportunity to hear from one of the brightest minds in media and technology and apply those insights to supercharge your CX strategy.

Zendesk’s VP of Marketing, Stephanie Camp, will also speak at the event. Other speakers include:

  • Lauren Cerny, Head of CX at Calm
  • Martin van der Merve, AVP Global Gaming Marketing, Carnival Corporation
  • Meghan Hussack, Director of Strategy and Shared Services, Match Group

Five Trends Shaping the Future of CX

Explore the five pivotal trends that will define the future of CX, and get insights on how to adopt human-centric AI within your CX framework

What if you could stay ahead of the curve in customer experience? 

In this event, you’ll discover the five game-changing trends transforming CX as we know it, with a special focus on human-centric AI. 

CX conversations will revolve around the latest in human-centric AI copilots, their unique capabilities, and futuristic upgrades for different industries. Listen to the leaders and consumers as they define their CX strategies in the AI-driven era! 

Or, how are they planning to use human-centric AI to improve customer loyalty? 

Source: Zendesk

You can learn how to integrate these trends into your CX strategy with practical examples from the high-growth adoption centers spanning different industries. At the end of the session, you’ll walk away with a step-by-step approach to adopting AI solutions that genuinely benefit your customers—ensuring they feel heard, valued, and understood. 

AI is the Future: 10K+ Business Leaders and Consumers Agree! 

Gain insights from 10k+ CX trendsetters who’ve transformed their strategies with AI solutions

How many events can boast of getting you direct access to CX innovators who’ve cracked the code on leveraging AI in 2025? 

That too influenced by the unchallenged legacy that Zendesk brings to the customer contact center and CX industries. 

At CX Trends 2025, you’ll hear from these trailblazers as they share their success stories and the practical steps they took to integrate AI into their customer experience strategies. Whether you’re just starting with AI or looking to level up, you’ll gain invaluable knowledge that can accelerate your journey.

Got questions about how to make human-centric AI work for your company?

The Zendesk CX Trends 2025 offers a chance to hear the marketing experts and CX thought leaders talk about AI’s transformational effects. This is more than just a CX event—it’s a chance to hear from leaders about AI’s role in modern CX operations, solving real-world challenges, and driving measurable results. 

Don’t miss out on this opportunity to move your CX strategy forward.

Register here for the Zendesk CX Trends 2025

To share your insights, please write to us at news@intentamplify.com

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