Zoom Communications, Inc. has announced a strategic go‑to‑market partnership with Oracle to help enterprises modernize customer engagement through faster resolutions, unified omnichannel communications, and intelligent self‑service. The collaboration brings the full capabilities of the Zoom CX platform to Oracle Cloud Infrastructure (OCI), expanding its reach and enabling organizations to deliver smarter, more efficient customer experiences at a global scale.
The partnership builds on real‑world adoption: in January, Oracle selected Zoom Contact Center to power its own global customer service operations, integrating it with Oracle Service workflows. Oracle’s deployment exemplifies how enterprises can merge Zoom’s AI‑first communication platform with Oracle’s secure, high‑performance cloud infrastructure and industry‑specific applications to elevate customer satisfaction, boost workforce productivity, and accelerate business outcomes.
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“We’re focused on helping organizations deliver exceptional customer experience and achieve better business outcomes,” said Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle. “Through our partnership with Zoom, we’re bringing together the power of Oracle Cloud Infrastructure and applications with Zoom’s communication platform to give enterprises a foundation for AI‑driven engagement.”
“Customers want more than a conversation – they want results,” added Chris Morrissey, General Manager of Zoom CX. “With Zoom Contact Center on OCI alongside Oracle’s market‑leading applications, we’re empowering organizations to unify customer interactions, employee workflows, and data into a single intelligent system. The outcome is faster resolutions, stronger relationships, and measurable value at scale.”
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Unified Innovation to Transform Service Experiences
The combined Zoom–Oracle solution offers organizations an integrated approach to contact center and engagement operations, featuring:
- Unified customer engagement: Zoom Contact Center supports conversations across voice, chat, email, SMS, social, and video channels while syncing with Oracle’s sales, service, and support workflows. Every customer interaction such as a support call can automatically update records, trigger tasks, or initiate follow‑ups across systems.
- 360‑degree customer view: Agents gain complete visibility into customer interactions, consolidating communications and data within a single workspace. By coupling Zoom’s communications platform with Oracle’s unified data model across service, finance, sales, and supply chain, enterprises can deliver contextual, informed experiences.
- Enhanced employee productivity: Integrated systems reduce manual effort by eliminating redundant data entry and workflow silos, allowing teams to focus on building customer relationships.
- Industry‑specific extensions: The partnership provides unique advantages for sectors such as healthcare, finance, retail, and hospitality, where Oracle’s specialized applications and compliance capabilities are already well‑established.
- Enterprise‑grade trust: Running Zoom CX on OCI ensures consistent, secure, and compliant customer interactions across global operations.
Together, Zoom and Oracle aim to help enterprises rethink what modern customer interaction looks like shifting from reactive service channels to proactive, intelligent engagement built on AI, unified data, and seamless collaboration tools.
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