AI Revenue Tech Leader’s AI Prospecting Agent Available for Customers Outreach, the AI Sales Execution Platform built for intelligent revenue workflows, announced Outreach AI Agents. The company’s first AI Agent, Outreach AI Prospecting Agent, is available for customers. “By 2028,…
New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise organizations and their employees drive more value Medallia, Inc., the global leader…
Launch Completes 12-Month AI Transformation for Jellyfish, Reflected in Bold New ‘Move Faster, Smarter, Together’ Rebrand Agentic Solution for In-Housing Automates Media Research, Evaluation, Content Strategy and Activation, Delivering Cost Reduction & Performance Improvement Jellyfish, the leading global digital marketing…
Brands Can Now Reach Customers Online and In-Store with One Campaign Across the Instacart Ads Ecosystem CPG Brands of All Sizes Including Diana’s Bananas, Kettle & Fire, Talking Rain Beverage Company, and Mondelēz’s OREO, RITZ, HALLS and Sour Patch Kids…
Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new Request Video feature lets customers share screen-recorded issues, helping teams diagnose and resolve problems more…
Box, Inc., the leading Intelligent Content Management (ICM) platform, announced that Swissport International AG selected Box as its unified platform to intelligently manage secure content publishing in the enterprise. Headquartered in Switzerland with a presence at approximately 300 airports worldwide,…
DeerRun has announced a comprehensive upgrade to its global customer service system to further enhance user experience. The brand has established 24/7 customer service centers in locations such as the Philippines, ensuring more efficient and professional technical support. Additionally, DeerRun is expanding…
CIRRO Fulfillment, a leading global e-commerce fulfillment provider, announces its integration with Pipe17, an AI-native Order Operations platform. This partnership enhances automation, real-time inventory management, and omnichannel support, driving greater efficiency and scalability for e-commerce businesses. Pipe17’s network simplifies the connection…
Sends high volume personalized nurture emails from individual email addresses rather than a bulk service for greater trust, higher deliverability, and more conversions VanillaSoft, a leading sales engagement technology company, has announced the introduction of email nurturing into their sales…
Christy, a Three-Time SaaS CMO With Proven Track Record Across B2B and B2C Joins Executive Leadership Team Siteimprove, the leading AI-powered SaaS-platform for delivering digital content experiences that are compliant and accessible, announced the appointment of Christy Marble as Chief Marketing…
Investment Reinforces Crstl’s Mission to Modernize Retail EDI, Supply Chain Compliance, and Omnichannel Expansion Crstl, the platform transforming retail EDI and B2B commerce, announced an investment led by Mosaic General Partnership and Cohen Circle Fintech Ventures with participation from Shopify…
Forethought Voice delivers instant phone support with no decision trees, reducing costs and boosting customer satisfaction Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI…
Industry Experts will Share Insights and Key Findings during a Webinar on April 29 or 30 Avaya, a leader in enterprise CX, released findings from new research it commissioned about how AI is reshaping customer experience in the contact center…
StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, Ward will lead customer success, professional services, customer support, and partner engagement strategies to further…
Otter.ai, the leading AI meeting productivity platform, announced it has surpassed $100 million in annual recurring revenue (ARR). Building on this momentum and accelerated growth, Otter is unveiling a groundbreaking evolution in AI-powered collaboration, launching a first-of-its-kind suite of voice…
New Suite of Research and Thought Leadership Empowers Organizations to Advance Their GTM AI Journey and Eliminate GTM Bloat Copy.ai, the leading GTM AI platform, has unveiled an AI maturity model specifically designed for go-to-market teams. The GTM AI Maturity…
Instant integration unlocks FlexFactor’s award-winning decline recovery platform. Merchants on WooCommerce, Adobe Commerce, BigCommerce, or Shopify can recover up to 30% of declines FlexFactor, the leading provider of real-time payment decline recovery solutions, announced a partnership with OpenPath, the premier…
Syndigo, a global leader in end-to-end Product Experience Management (PXM) solutions, announced the launch of its Product Experience Cloud for Brands at Shoptalk 2025, the premier retail innovation event taking place in Las Vegas. Attendees can experience the Product Experience…
