Artificial intelligence has transformed Customer Relationship Management (CRM). Predictive analytics, chatbots, and automation now manage customer data faster than ever. But here’s the truth few admit- technology can’t replicate empathy. In an AI-driven world, the human touch is what truly…
New integration enables customers to automate majority of cloud operations tasks Dynatrace, the leading AI-powered observability platform, announced a new integration between the Dynatrace platform and Microsoft Azure SRE Agent, Microsoft’s AI-powered reliability assistant for Azure that continuously monitors resources.…
Dynatrace, the leading AI-powered observability platform, announced its next-generation cloud operations solution for Microsoft Azure. The solution introduces several new AI observability enhancements to cloud-native operations and is now in preview. This new solution is purpose-built to empower platform teams…
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, released its Inside the Conversational AI Revolution report.1 Based on a global survey of 457 business leaders and 4,800 consumers across 15 countries, the report unearths major trends…
Bloomreach, the agentic platform for personalization, introduced Personalized Media in-Grid, a new capability that turns static product grids into intelligent storytelling surfaces — powered by its AI-powered search solution Bloomreach Discovery and amplified through its marketing and conversational shopping solutions. The feature transforms traditional product-listing pages…
Conductor, the leading enterprise AEO platform, released its 2026 AEO / GEO Benchmarks Report, the industry’s first large-scale analysis of how AI-powered discovery is transforming brand visibility across every major sector. The report exposes a dramatic shift in digital behavior:…
Markup AI released its inaugural report, “The AI Trust Gap: Why Every Enterprise Needs Content Guardrails.” The report reveals a growing disparity between how organizations perceive AI-generated content quality and the reality of it, emphasizing the need for better content…
Triton Digital®, the global technology and services provider to the digital audio, podcast, and broadcast radio industries, announced a new partnership with The Washington Post, one of the world’s most trusted and respected news organizations. Under the agreement, Triton will…
Mitel, a global leader in business communications, has announced the global launch of Mitel Workflow Studio, a low-code/no-code integration platform powered by GenAI. Built around an intuitive drag-and-drop user experience (UX), it lets users easily automate advanced communication processes that…
In today’s fast-paced marketing technology world, professionals and tech enthusiasts are constantly inundated with information. From dashboards to AI-powered insights, the sheer volume of data can be overwhelming. Yet, when given the choice between a dense report and a clear,…
Amperity, the leading AI-powered Customer Data Cloud for consumer brands, has announced two new industry-specific offerings Amperity for Hotels and Amperity for Airlines. These solutions are designed to help travel brands transform fragmented guest information into real-time personalized experiences, enabling…
Introducing the First Fully Managed Solr Service Available in DACH and EU to Protect Data Boundaries With EU-Based Support SearchStax, Inc., the AI-Powered Search Experience Company, announced the availability of SearchStax Managed Search for European Union (EU) Data Sovereignty with Google…
Wistia, a trusted video hosting platform for marketers for nearly twenty years, has introduced a major innovation designed for the new era of AI-powered search. The company announced the launch of LLM-friendly embed codes that make video content readable and…
Pacvue, the pioneering AI-powered Commerce Operating System, has announced a strategic partnership with Tesco Media, further strengthening its footprint across Europe’s retail media landscape. This collaboration, facilitated through Epsilon Retail Media, allows brands to activate, optimize, and measure sponsored product…
Zebra Technologies Corporation, a global leader in intelligent automation and workflow digitization, has released its 18th Annual Global Shopper Study, revealing a growing reliance on generative AI and automation across the retail industry. The findings show that 87% of retail…
Amplitude, Inc., a leading name in digital analytics, has unveiled AI Feedback, a breakthrough customer feedback engine that uses a proprietary large language model (LLM) to instantly transform raw customer input into structured, prioritized insights. This innovation marks the first…
OpenWeb, a leading audience engagement and advertising technology company, has announced the launch of its new platform, Community Exchange, which transforms authentic online conversations into actionable, privacy-safe audience segments. Alongside the product debut, the company named Kelly Andresen as Executive…
Acxiom, the global data and technology company powering connected customer experiences, has unveiled its 2026 CX Trends Report titled “The Dawn of AI-Curated Experience.” The study explores how artificial intelligence is reshaping the customer experience landscape and warns brands to…
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