Alorica Inc., a global leader in digitally powered customer experience, is significantly expanding its operations in Cairo, Egypt to meet growing demand from its worldwide clients. The company plans to increase its workforce in Cairo by 450% this year, aiming to grow from around 300 employees to 1,500 by the end of 2025. This rapid expansion makes Cairo Alorica’s fastest-growing site in the EMEA region, supporting a surge of new clients primarily in the travel, retail, healthcare, and technology industries. Hiring is actively underway for more than 1,220 positions, drawing on Cairo’s abundant pool of multilingual and tech-savvy talent to deliver top-tier support for brands across the U.S. and Europe.
To accommodate this growth, Alorica is expanding its Cairo West facility by adding two more floors, alongside new amenities such as a modern cafeteria and gaming zone designed to enhance employee experience. The facility spans over 9,000 square meters and features five interactive training rooms, supporting multilingual omnichannel services including voice, chat, email, SMS, social media, and back-office functions in more than a dozen languages like Arabic, English, French, German, Italian, Russian, and Spanish.
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Alorica is partnering with Egypt’s information technology authorities and several local universities, such as the American University in Cairo and the German University in Cairo, to strengthen its recruitment pipeline. With a low attrition rate of 5%, half the local industry average, the Cairo team consistently exceeds key performance metrics, demonstrating operational excellence.
Co-CEOs Mike Clifton and Max Schwendner praised Cairo as a leading offshore CX hub, noting Egypt’s large multilingual talent pool and strategic cost advantages. Employee engagement is strong, with a net promoter score of 70, reflecting highly committed staff who are motivated to deliver superior customer experiences while advancing their own careers.
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Alorica’s investment in people and innovation continues to earn industry recognition, including nine technology awards in 2025 and accolades for employee experience and workplace culture across numerous global sites. This sustained growth and focus on combining technology with a people-first culture solidify Alorica’s position as a regional customer experience powerhouse.
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