AmplifAI, recognized as a leader in enterprise contact center technology, has just closed its Series B funding round, securing $33.7 million in combined equity and credit. The investment, led by CVS Health Ventures and supported by existing stakeholders LiveOak Ventures and Dallas Venture Partners, is set to speed up AmplifAI’s mission of unifying the performance of both human and AI agents to deliver a superior customer experience at scale.
Amid mounting challenges for contact centers, which face constant demands to cut costs and simultaneously deepen customer loyalty, retention, and sales, AmplifAI positions its platform as the solution to these competing priorities. The technology at its core utilizes an AI-first strategy, enabling human agents to tackle intricate, high-impact conversations while AI-driven counterparts seamlessly manage routine interactions. This integration aims to transform every facet of contact center operations, embedding efficiency and empathy across each touchpoint and driving tangible outcomes.
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Vijay Patel of CVS Health Ventures emphasized AmplifAI’s broad impact on the sector, saying, “AmplifAI’s capabilities are bringing greater consistency and effectiveness to call center operations by giving leaders clear insight into behaviors and practices that drive success. These insights enable organizations to identify skill gaps, tailor coaching to individual agents, and scale best practices across teams, meaningfully elevating the customer experience.” The platform does this by bringing together customer surveys, voice interactions, chat transcripts, and chatbot conversations, synthesizing them with metrics and behavioral data plus contact reasons and systemic issues. Generative AI built into AmplifAI’s system then detects concealed customer pain points and produces real-time coaching modules, workflow automations, and proactive actions. The result is a platform that slashes friction, builds loyalty, and moves the needle on crucial business metrics.
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CEO Sean Minter reinforced the vision: “We are reimagining the contact center with human-centric AI empowering people to be more effective while virtual agents reduce costs, together delivering an optimal customer experience. AmplifAI enables midmarket and Fortune 500 companies across healthcare, financial services, communications/technology, and retail to elevate performance and deliver best-in-class customer experiences.” Since launching in 2018, AmplifAI has worked with top brands in retail, healthcare, finance, and technology to deliver marked improvements: sales conversion rates have climbed by over 100%, cost per contact has dropped nearly 10%, and resolution rates have improved by more than 20%.
The company’s continued innovation recently earned it recognition as a Cool Vendor by Gartner in 2024 and as a Leading Pioneer in the Automated QA/QM Prism by CMP Research, further validating its position as a transformative force in customer experience technology.
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