Convey, which recently rebranded from Message Broadcast, has revealed its acquisition of Powerley, a company widely recognized for transforming how households monitor and control their energy usage. Powerley has built its reputation around real time appliance level insights and tools that give both consumers and utilities a clearer view into home energy consumption. By bringing this technology into its portfolio, Convey is expanding its role as a leader in customer engagement for utilities and other regulated sectors.
This strategic acquisition combines Convey’s strengths in large scale communication and regulatory compliant engagement with Powerley’s sophisticated analytics that track and interpret energy behavior inside the home. Together, these capabilities create a single, powerful platform that connects smart data with tailored communication, turning insight into timely action. The integrated approach will support utilities across North America as they look to offer customers more transparent, responsive, and simplified energy management. Through predictive billing, customized energy usage breakdowns, and outreach that spans every major customer channel, the combined solution opens new possibilities for collaboration between utilities and the customers they serve.
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Powerley recently introduced BillWise AI, a technology designed to better explain monthly bills and help both customers and support teams navigate unexpected usage patterns or high costs. The system analyzes household energy trends, forecasts potential surges in charges, and recommends ways to save money, especially during periods of extreme weather or rate changes. When paired with Convey’s established customer communication platform, utilities are expected to reduce inbound high bill inquiries, improve resolution times, and boost customer satisfaction through proactive, transparent outreach.
Reflecting on the new partnership, Rahul Prakash, CEO of Powerley, said, “Powerley has always been driven by a mission to revolutionize home energy management by empowering utility companies and consumers with clear, actionable insights. Joining Convey allows us to accelerate that mission at scale, bringing real-time energy awareness and control to millions of households. Together, we’re turning insight into action, helping customers better understand their energy use while enabling utilities to deliver smarter, more personalized experiences.”
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Maulik Datanwala, CEO of Convey, emphasized the broader industry implications of merging the two companies, stating, “The combination of Convey and Powerley helps simplify energy management for end users and allows utilities to deliver a richer customer experience. Every message becomes smarter, every interaction more valuable, and every decision more transparent. We are building an intelligent communication network that anticipates need, personalizes support, and defines what it means to build trust and drive innovation in the utility sector.”
Utilities already applying the integrated capabilities have seen up to a 30 percent reduction in call center volume while experiencing noticeable improvements in customer satisfaction. Convey believes that the addition of Powerley positions the company to set new standards in energy communication and further strengthens its relationship with major utilities committed to advancing innovation and delivering more intuitive consumer experiences throughout North America.
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