Five9 has announced a significant leadership transition as it prepares for its next phase of growth in the AI driven customer experience market. The company revealed that its Board of Directors has appointed Amit Mathradas as Chief Executive Officer, effective February 2, 2026. The decision underscores Five9 focus on scaling its Intelligent CX Platform as enterprises increasingly prioritize unified, AI native customer engagement solutions.
Five9, traded on Nasdaq under the symbol FIVN, confirmed that Mathradas will succeed current CEO and Board Chairman Mike Burkland, who previously announced his intention to retire from the CEO role. Burkland will remain on the Board and work closely with Mathradas to ensure a smooth leadership transition, providing continuity as the company executes its long term strategy.
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Mathradas brings extensive experience leading global software organizations through periods of transformation and scale. Most recently, he served as Chief Executive Officer of Nintex, where he oversaw the delivery of an AI centric, agentic business orchestration platform used by more than seven thousand organizations across over ninety countries. His tenure at Nintex was marked by a strong focus on product innovation, operational execution, and partner led growth.
Before joining Nintex, Mathradas held the roles of President and Chief Operating Officer at Avalara. During his four year tenure, the company grew by more than two hundred fifty percent, culminating in its acquisition by Vista Equity Partners in 2022 for eight point four billion dollars. Five9 leadership cited this track record as a key factor in selecting Mathradas to guide the company through its next chapter.
“I’m thrilled to welcome Amit as the next CEO of Five9,” said Mike Burkland, Chairman of the Board. “His deep expertise in product innovation, AI, and operational excellence at scale makes him ideally suited to lead the Company into its next chapter. As we advance our AI driven CX strategy, we believe Amit will help lead Five9 to even greater success by accelerating growth and delivering meaningful value for our customers, partners, employees, and shareholders.”
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The appointment follows a comprehensive executive search conducted by a nationally recognized recruitment firm and overseen by a committee of independent directors. According to the Board, the process evaluated numerous candidates before concluding that Mathradas was the right fit for Five9 strategic direction and market opportunity.
Mathradas expressed enthusiasm about joining the company. “I am excited to lead such a dynamic company that I have long admired as being at the cutting edge of the industry,” he said. “Five9 has tremendous opportunities ahead, and I look forward to working with the Board, the management team, and employees to execute our strategy to drive growth, increase profitability, and deliver long term shareholder value.”
Robert Zollars, Lead Independent Director of Five9, also acknowledged Burkland’s legacy, noting his role in growing annual revenue from ten million dollars to more than one billion dollars over nearly eighteen years.
As Five9 enters this transition, the company plans to host an investor day in 2026 to share additional details on strategy and long term financial outlook. The Five9 CEO appointment reflects broader momentum in the CX technology sector, where leadership with deep AI and platform expertise is increasingly critical.
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