Intradiem & Five9 Partner to Boost Contact Center Automation

Intradiem announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership drives positive customer experiences by leveraging Intradiem’s patented real-time contact center automation technology with Five9’s cloud-based CX platform.

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“Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact center capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction.”

The partnership authorizes Five9 to resell Intradiem’s contact center automation, a software solution that optimizes agent and customer experiences while simultaneously reducing operational costs. Through real-time data insights, Intradiem empowers contact centers to unlock previously untapped capacity by leveraging unanticipated opportunities to enhance workforce productivity and strategic engagement.

“Partnering with Five9 represents a powerful synergy between two industry leaders,” said Haresh Gangwani, Intradiem’s EVP of Global Alliances. “Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact center capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction.”

“By combining Five9’s cloud-native CX platform with Intradiem’s real-time automation technology, we’re providing contact centers with a powerful solution to optimize operations, enhance agent engagement, and deliver exceptional customer experiences,” said Amanda Miller, Director of ISV Partnerships at Five9.

The Five9 Intelligent CX Platform offers a comprehensive suite of solutions to empower businesses by engaging customers across their preferred channels, providing managers with deep performance insights, and delivering meaningful business improvements. With an extensive ecosystem of over 1,450 partners and a cloud-native, scalable infrastructure, Five9 integrates practical AI, automation, and journey analytics to optimize contact center operations.

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Source – Businesswire