Kenect, a technology company known for providing AI-driven tools to dealerships, has unveiled its latest innovation: Voice AI. This new solution is built to streamline how dealerships handle daily operations while enhancing the customer experience, with a particular focus on the service department. By acting as a virtual receptionist, Voice AI is available at all hours to manage incoming calls, respond to routine questions, arrange service appointments, and direct inquiries to the most appropriate department.
The introduction of Voice AI marks another step toward reducing friction in dealership operations. Traditionally, service staff are tied up managing high call volumes, which can slow response times and interrupt other tasks. Voice AI is designed to step into that gap, ensuring every customer who calls gets a prompt response without overwhelming employees. The technology also aims to standardize service, guaranteeing that customers receive clear and consistent communication whether they contact the dealership during business hours or after.
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Core features of the tool highlight how it balances smart automation with personalization. The AI receptionist instantly handles calls, replacing long wait times with immediate answers. Intelligent call routing ensures inquiries whether related to service, sales, or ongoing repair orders are automatically directed to the correct destination. In addition, automated appointment scheduling communicates directly with the dealership’s management system, eliminating the need for staff to manually update calendars.
Initial data from dealerships already using Voice AI underscores its impact. Service teams have reported a 61 percent decrease in call volume, which significantly eases the phone traffic that often overwhelms staff. On top of that, the automation has freed up more than two hours a day for each service writer, time they can now spend addressing complex customer needs or moving repair orders forward. This operational efficiency has translated into meaningful financial results, with dealerships seeing an average 23 percent boost in service revenue.
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Kenect’s rollout of Voice AI illustrates how artificial intelligence is becoming deeply embedded in everyday dealership functions. By blending intelligent automation with human oversight, the platform not only relieves staff of repetitive tasks but also ensures customers experience faster and more reliable service. For dealerships navigating an increasingly digital landscape, Voice AI represents both a time-saving tool and a revenue-enhancing solution, positioning Kenect as a leader in modernizing customer engagement within the automotive service world.
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