Response time, technical features, application quality, and platform reliability are the highlights mentioned by customers for optimum customer success.
Metrigy named NUSO a Top Provider on June 6, 2023 in recognition of their cutting-edge Communications Platform as a Service (CPaaS) products. The Metrigy Top Provider Award honours NUSO for the considerable contribution its goods and services have made to the satisfaction and prosperity of its clients.
Matt Siemens, CEO of NUSO, said, “We are honored to be recognized by Metrigy as a Top Provider in CPaaS solutions. Cloud communication service democratization is becoming more crucial for NUSO. Wherever our clients expect us to be, we are there. We are pleased to give further information for the duration of 2023 because we feel that this award reflects those efforts.”
Cloud communications SaaS vendor NUSO only makes its full stack solutions available through vetted carriers and authorized channel partners. Using NUSO’s “as a service” infrastructure, voice, messaging (SMS), and sophisticated communication and collaboration integrations are made available.
In its Customer Experience MetriCast 2023 worldwide research study, Metrigy selects the MetriStar Award winners based purely on customer ratings and insights from more than 1,600 CX and IT executives on important customer engagement technology categories. According to Metrigy, CPaaS, one of the 14 technologies covered by the MetriStar Award program, has emerged as a key enabler for businesses wanting to maximize the customer experience by introducing new engagement channels, establishing seamless interfaces, optimizing workflows, and more.
“In a crowded market, NUSO stands out for receiving above-average customer ratings for technical features, response times to issues and inquiries, value for the money, and, in particular, no-code/loc-code application quality and platform stability.” According to Beth Schultz, vice president of research and chief analyst at Metrigy, “NUSO obtained the highest scores of the 11 CPaaS providers reviewed for a MetriStar Award with regard to the latter two. Furthermore, NUSO had one of the highest percentages of customers among the research success groups for CPaaS at 58.3%, significantly higher than the group average of 34.2%.”
Customers can achieve commercial success with the help of the telephonic resources and technology that NUSO offers.