Sendbird Inc., a trusted AI communications platform for major global brands, has introduced Sendbird Voice AI, an advanced voice automation solution built to handle the complexities of real-world conversations with exceptional speed and accuracy. Recognizing that response time and tone within the first second of a customer interaction can significantly impact the overall experience, Sendbird designed this solution to overcome the limitations of most current conversational AI systems that struggle to provide fast, natural, and consistent support especially when managing interactions across multiple communication channels.
Sendbird Voice AI is engineered to offer a seamless, unified customer experience across voice, SMS, email, web, and in-app chat, meeting customers through their preferred channels with human-like interaction quality. It supports real-time analytics and transcripts for inbound calls and delivers text-to-speech and recognition in 29 languages, allowing extensive customization including accents, tones, and languages tailored to the needs of diverse customer bases. The platform also emphasizes transparency and trust through rigorous developer environment testing and clear AI decision-making processes, while ensuring smooth transitions to live agents when human intervention is needed, maintaining continuity and reliability during customer interactions.
Marketing Technology Insights: Chicago Cubs Partner With RingCentral as Official Cloud Communications Provider
Unlike traditional speech recognition technologies, Sendbird Voice AI captures the nuances of user intent and emotional context, enabling empathetic, contextual responses that enhance customer engagement. Each deployment undergoes evaluation through Sendbird Trust OS to guarantee enterprise-grade reliability, adaptability, and consistent resolution even in unpredictable and challenging communication scenarios. This approach enables brands to redefine customer experience across voice and multiple channels, delivering fast, accurate, and personalized service that reflects their unique brand identity and meets growing consumer expectations for fluid, natural conversations.
Marketing Technology Insights: Cloudflare Debuts Zero Trust Tools To Enable Secure, Scalable AI Adoption
By mastering the messiness of accents, interruptions, background noise, and real conversational dynamics, Sendbird Voice AI sets a new industry standard for voice automation in customer service. It offers an omnipresent orchestration of AI-powered communication, combining the intimacy and accessibility of voice with the expansive reach of digital channels, all while providing businesses with rich data insights and seamless AI-human collaboration to elevate the customer journey.
Marketing Technology Insights: LivePerson Integrate With AWS To Unify Voice and Digital Customer Experiences
For media inquiries, you can write to our MarTech Newsroom at sudipto@intentamplify.com
