Sprinklr, the leading unified customer experience management (Unified-CXM) platform for modern enterprises, has announced the appointment of Scott Millard as its Chief Revenue Officer, effective September 22, 2025. In his new role, Millard will report directly to Sprinklr’s President and CEO, Rory Read. Millard brings over 30 years of extensive experience in the technology sector, with a strong background in sales strategy, execution, and go-to-market leadership across diverse market segments.
Before joining Sprinklr, Millard served as Senior Vice President of Global AI Sales at Dell Technologies, where he led a revenue organization exceeding $15 billion, spearheading some of the world’s largest AI deployments. His previous roles at Dell included Senior Vice President of North America Preferred Accounts, managing a $5 billion enterprise and commercial division. Millard’s deep expertise and proven ability to drive growth at scale position him as a key figure in Sprinklr’s ongoing transformation and go-to-market strategy refinement.
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Sprinklr President and CEO, Rory Read, expressed excitement about adding Millard to the leadership team, emphasizing his customer-centric approach and passion for building high-performing teams. Read highlighted Millard’s consistent record of delivering robust results, calling his arrival a critical milestone as Sprinklr sharpens its strategy and positions itself for long-term success. Millard stated that he is eager to join Sprinklr during this pivotal phase of its evolution and looks forward to helping businesses worldwide enhance their customer experience through Sprinklr’s AI-native, unified CXM platform.
Sprinklr has recently reported strong fiscal results, with Q2 2026 total revenue reaching $212 million, an 8% increase year-over-year, and subscription revenue rising by 6% to $188.5 million. These figures underscore the company’s steady progress in expanding its market presence and innovating its offerings within the competitive SaaS and customer experience management space. Millard’s appointment is seen as a strategic move to accelerate growth by deepening enterprise relationships and scaling revenue operations.
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Based in New York City and serving over 1,900 leading global enterprises, Sprinklr leverages AI technology to deliver personalized customer experiences at scale across all modern channels. Millard’s leadership and sales expertise are expected to play a pivotal role in driving Sprinklr’s next chapter of growth and innovation in the customer experience management industry.
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