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AI Revenue Tech Leader’s AI Prospecting Agent Available for Customers Outreach, the AI Sales Execution Platform built for intelligent revenue workflows, announced Outreach AI Agents. The company’s first AI Agent, Outreach AI Prospecting Agent, is available for customers. “By 2028,…
Launch Completes 12-Month AI Transformation for Jellyfish, Reflected in Bold New ‘Move Faster, Smarter, Together’ Rebrand Agentic Solution for In-Housing Automates Media Research, Evaluation, Content Strategy and Activation, Delivering Cost Reduction & Performance Improvement Jellyfish, the leading global digital marketing…
Forethought Voice delivers instant phone support with no decision trees, reducing costs and boosting customer satisfaction Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI…
Otter.ai, the leading AI meeting productivity platform, announced it has surpassed $100 million in annual recurring revenue (ARR). Building on this momentum and accelerated growth, Otter is unveiling a groundbreaking evolution in AI-powered collaboration, launching a first-of-its-kind suite of voice…
Industry-leading CX solution provides accountability for public sector agencies and more effective, efficient delivery of services Maximus, a leading employer and provider of government services, announced the integration of Salesforce’s Agentforce, the digital labor platform for augmenting teams with trusted…
All-in-One AI Platform Transforms Product Discovery, Content Creation, and Data Insights While Slashing Ad Dependency Big Sur AI, a pioneer in AI-powered e-commerce solutions, announces the launch of its expanded AI e-commerce product suite, premiering at Shoptalk 2025. The comprehensive…
Composable Multi-agent commerce solution, enabled by Gemini for Google Cloud. Kibo Commerce, a market leader in composable commerce solutions, announced the launch of Kibo Agentic Commerce, an AI-powered platform designed to transform the way businesses engage with customers and optimize…
Being the most extensive customer support solution, Zendesk is serving businesses with authentic interactions with human customers. Adopting human-centric AI will surely put immense value in your experience as a CX leader. Here’s why: AI [artificial intelligence] has a lot…
Always-on AI teammate delivers real-time guidance and insights for revenue teams Mindtickle, the leading AI-powered revenue enablement platform, announced new AI innovations designed to help sales teams sell smarter, coach more effectively, and drive measurable revenue impact. With AI capabilities designed…
AI creates estimated $860 billion opportunity in customer experience; market leaders prioritize improving customer experience and could extend their lead with AI Industries expected to see the biggest gains are business and professional services, consumer retail, and retail banking A…
Leading companies including Ford, USAA, Stripe, Atlassian and more share at X4 how they are driving value with Qualtrics AI capabilities in XM for Employee Experience prepare businesses for the agentic future Thousands of companies are using new capabilities in…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Qualtrics, a leader in experience management, has introduced Experience Agents highly specialized AI agents that autonomously deliver exceptional customer and employee experiences at scale across every channel and interaction. Unlike transactional AI agents that promise efficiency, Experience Agents are designed…
Powerful Multi-Agent System Enables Shoppable Sponsorships in Live & On-Demand Programming, Making Broadcaster Audiences More Accessible to Advertisers Shopsense AI, the leader in AI-powered second-screen shopping, unveiled its Multi-Agent System an industry-first Agentic AI system that automates content monetization at…
At Adobe Summit the flagship digital experience conference Adobe unveiled its strategy and product offerings for agentic AI. Innovating on the world’s most widely adopted marketing and customer experience platform, Adobe Experience Platform (AEP), Adobe has built-in agentic functionality that makes…
At Adobe Summit the flagship digital experience conference Adobe unveiled a suite of product innovations that drive Customer Experience Orchestration (CXO) in the era of Artificial Intelligence (AI). CXO is the evolution of Customer Experience Management, fulfilling the promise of…
At Adobe Summit the flagship digital experience conference Adobe announced new Adobe Experience Cloud offerings for businesses to deliver customer experiences that are differentiated and highly personalized across every touchpoint. Providing a seamless, unified customer experience is key to driving…
At Adobe Summit the flagship digital experience conference Adobe announced new capabilities across Adobe Firefly Services and Firefly Custom Models, enabling businesses to meet the skyrocketing demand for personalized content across channels such as social media, e-commerce and mobile. Firefly Services a…
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