Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the
The deal adds the number one Salesforce-native learning management system to Mediafly’s product suite, consolidating marketing, sales, service and learning data in a single platform
Leaders in the Analytics market include ActiveCampaign, Creatio, HubSpot, Oracle, Salesforce, and Zoho. In 2025, the marketing automation market has evolved, with AI developments emerging as
Real-time, codeless automation with shared memory, native privacy controls and proven ROI, now live in 1,000+ environments Wildix, a global Unified Communications as a Service
Steerco, the AI platform purpose-built for Customer Success and Account Management teams, announced the public launch of its newest product: an agentic AI assistant that
New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience Cisco announced the findings of its latest
Pigment, an AI-powered business planning and performance management company, announced a partnership with Google Cloud to accelerate the adoption of AI-led planning across global enterprises.
Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership Zendesk, a pioneer in Agentic AI-powered customer service, announced the completion of its
Introduction: When AI is Given a Place at the Marketing Table Ever get the feeling that your marketing technology is more intelligent than your team’s
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced strategic partnerships with Decagon and
Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai Dialpad, Inc., the leading Ai-powered
With agentic AI solutions, large marketing teams can streamline operations and unlock smarter decision-making at scale NinjaCat, the AI-enabled data and analytics platform made for
Parloa, an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1
New supervisor and research agents within CallMiner AI Assist support deep data investigation, complex task completion, education and content creation CallMiner, the leading provider of
Optimizely enhances its AI offering with specialized agents and agentic workflows, making ‘infinite scale’ a reality for marketing and digital teams Optimizely, the leading digital experience
Conquering sales automation with autonomous lead discovery, dynamic outreach, multichannel engagement, and a seamless, self-serve model. Jeeva AI proudly announces its evolution from stealth mode
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, introduced Talkdesk Utilities Experience Cloud™, an
ManageMy, the platform purpose-built to simplify insurance through superior digital experiences, and Solvrays, an innovator in AI-driven automation for insurance operations, are uniting to help
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