We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
OnviSource, a leader in intelligent transformation and AI-powered contact center solutions, announces the launch of EngageHub™, its latest innovation in interactive agent engagement technology. Purpose-built
Exclusive Partnership with Gifting Platform Nift Enables Personalization that Leads to Increased Brand Sentiment and Loyalty Nift, the gift platform, announced that it has partnered
Organizations using Salesforce can enable their support teams to develop critical communication skills with Skillsoft CAISY™ Skillsoft, the platform that empowers organizations and learners to
Deployment of Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot Drives AI Value to New Heights, With Plans to Scale 10X Verint, The
Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support for faster client value TTEC Holdings, Inc., a leading global CX
Third annual study of consumer perceptions of e-commerce product information and imagery highlights the continually increasing importance of accurate and accessible content in delivering a
All Covered, a subsidiary of Konica Minolta and a national managed IT services provider, announced a strategic partnership with Clerk Chat, a leading two-way conversational
New AI Agents and Trust & Governance Built to Deliver Assurance, Speed, and Control CUSTOMER CONTACT WEEK — Five9, provider of the Intelligent CX Platform, announced
U.S. Communications Service Provider Upgrades to Latest Version of Netcracker Revenue Management to Benefit From AI Features That Automate the Bill Explanation Process Netcracker Technology
Naviant addresses a growing challenge: balancing human empathy with the efficiency of automation. Level AI has long powered industry-leading Customer Experience Intelligence and Augmentation, including
New integration helps small businesses track calls from Google Ads campaigns and optimize marketing spend using real conversion data. 800.com, a cloud-based call tracking provider
Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels Cresta, the
New integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience CallMiner, a leading provider of
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
ibex Will Host a Fireside Chat on Best Practices for AI Deployment and Celebrate the 2025 CX Leadership Award Winners Ibex, a leading global provider
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Breakthrough no-code e-commerce marketing tool empowers retailers to curate dynamic, personalized on-site experiences, supercharging new customer acquisition Listrak, the retail industry’s person-first marketing platform, announced
Higher Logic, a leading provider of engagement software for associations and organizations, has named Nicole Saunders to lead its customer experience strategy. In this role,
Fuel up with free marketing tech insights
