Five9, a leading provider of the Intelligent CX Platform, has been recognized as a Leader in Gartner’s 2025 Magic Quadrant for Contact Center as a
A new personalized, AI-powered digital experience enables CX professionals to drive meaningful impact and help shape the future of customer experience Genesys®, a global cloud
New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating
New Genesys Cloud Work Automation and Genesys Cloud Associate capabilities empower every employee and AI agent with the tools to act in sync, automate workflows
New AI integrations power the future of agentic customer service and support At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced
Cisco has introduced Splunk Federated Search for Snowflake, a new integration within the Splunk Platform designed to empower organizations to seamlessly connect, query, and combine
Apple’s RCS support sparks surge in conversational messaging Global communications platform Infobip has surpassed 10 billion Rich Communication Services (RCS) business messages, delivered to consumers on its
Introduction: Marketing on the Edge of Innovation and Scrutiny Think about presenting a digital-only money concept, one that operates independently of the standard banking system,
At INBOUND 2025, CallRail demonstrates how its AI-powered voice assistant seamlessly integrates into HubSpot CallRail, the lead engagement platform, announced at INBOUND the expansion of its
New “Digital Signage as a Service” financing option empowers brands to launch premium signage outputs without capital expenditure (CapEx) barriers. Glass-Media, the leading provider of
“Suppose that you were in a meeting room and you could look at several dashboards, each full of customer data heat maps, graphs, and behavioral
Nift, a technology company connecting commerce platforms to advertisers and brands, has named fintech industry veteran Saket Mehta as its Chief Revenue Officer (CRO) to
Have you ever gotten an email that started with your name, mentioned your buying history, and presented exactly the item you were looking for? That
A new global study released by Google Cloud has found that the adoption of AI agents is surging across industries, with 52% of executives indicating
Kalona Cooperative Technology Company (KCTC), a celebrated innovator in Iowa’s telecommunications sector, has announced a partnership with GOCare to strengthen its customer engagement strategy and
Concentrix Corporation, a premier global provider of technology and services, has announced its acquisition of SAI Digital, a full-service firm specializing in digital commerce and
Sprinklr, the leading unified customer experience management (Unified-CXM) platform for modern enterprises, has announced the appointment of Scott Millard as its Chief Revenue Officer, effective
Engageware has named Dan O’Malley as its new CEO, a veteran technology leader with over 20 years of expertise driving digital transformation and AI innovation
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