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Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s…
Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service…
Acquisition unites two industry leaders to deliver innovative CX strategies In a move that marks a new chapter in customer engagement, Ver-A-Fast and Incept announced that Ver-A-Fast has acquired the Canton, Ohio–based CX leader. The acquisition brings together two organizations…
More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period Calabrio, the workforce performance company, announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and deliver…
Teamwork Commerce, a global retail management solution, has partnered with Lucchese Bootmaker, an American manufacturer and retailer of luxury-level cowboy boots and western apparel, to transform its in-store operations. The partnership will see Teamwork Commerce deploy its advanced omnichannel retail solution…
Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced…
The company is evolving towards a SaaS business model that provides companies with advanced technological tools that optimize customer experience (CX) and employee experience (EX), driving operational efficiency and hyperpersonalization. Consulting is fundamental to enhancing key business experiences. Therefore, in…
Tenant Inc., the innovator behind the self-storage industry’s most comprehensive cloud-based property management platform, announced a landmark partnership with StoragePRO Management, a leading third-party management provider serving over 160 locations across multiple states. StoragePRO Management has selected Tenant Inc.’s all-in-one,…
New logo and website underscore unitQ’s evolution as definitive platform for real-time, actionable customer feedback insights UnitQ, the leading AI customer insights platform, announced the launch of its new brand identity, including a modernized logo and a fully redesigned website.…
Groundbreaking Platform Streamlines Real Estate, Mortgage, and other Home Related Services Finaya is proud to announce the launch of its Agentic AI platform for homeownership, built from the ground up with AI at its foundation. Unlike other AI experiences in…
LightInTheBox Holding Co., Ltd., a global online retail company, announced that it has received positive feedback from customer surveys regarding one of its newly launched Direct-to-Consumer (DTC) brands. The brand has achieved an average Net Promoter Score (NPS) of 60,…
Upcoming ISG Provider Lens™ report will study companies utilizing AI to help enterprises improve end-to-end customer experiences Information Services Group, a global AI-centered technology research and advisory firm, has launched a research study examining service providers leveraging generative AI (GenAI),…
The essential investments will expand customer service and training capabilities and enhance distribution infrastructure. Lennox, a leader in the HVAC industry, is making significant investments in its distribution network and customer service and training capabilities in the Dallas—Fort Worth area.…
Westfield Rise also debuts its new Immersive Experiential Display Network Unibail-Rodamco-Westfield (URW) announces the expansion of Westfield Rise, the company’s in-house media and experiential division, to the US. First established in 2022, Westfield Rise helps brands forge transformative connections with millions of ready-to-spend consumers a…
Helping Small Businesses Simplify Complexity and Accelerate Growth Through Integrated Marketing, Automation, and Relationship Management Nimble, the industry-leading sales and marketing engagement platform purpose-built to empower small businesses, is accelerating its evolution into a full-fledged growth engine, driven by a…
Redpoint powers the HCLTech X platform with enterprise data readiness and omnichannel orchestration for seamless personalization at scale A partnership between Redpoint Global, a leader in customer data technology, and HCLTech, a leading global technology company, now combines the two…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world’s only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents. While PolyAI…
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