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CRM for Everyone is now widely available, adding deep Zia capabilities Zoho Corporation, a global technology company, added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove…
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced strategic partnerships with Decagon and Regal. Together with these two elite agentic AI platform companies, TaskUs will aim to further…
Bloomreach, the agentic platform for personalization, announced it has partnered with Captain Up, the premier gamification and loyalty platform. This partnership enables iGaming brands to use the combined power of Bloomreach and Captain Up to drive better customer experiences with…
Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai Dialpad, Inc., the leading Ai-powered communications intelligence platform, announced its strategic vision for agentic Ai, alongside significant platform enhancements that…
Vonage Startup Program focuses on early-stage growth with increased credit offers, trainings, and premier access to advanced platform capabilities Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced a…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Collaboration brings together cloud and AI expertise to simplify and speed up enterprise automation through joint go-to-market initiatives, co-innovation and deeper technology integrations NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer…
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded partnership with Aramex, a global leader in logistics and transportation. Aramex and Sprinklr are partnering to revolutionize digital customer experience for Aramex customers across more than…
Industry commitment reflects growing demand for integrated communications solutions; 8×8 to share exclusive insights at May conference. 8×8, Inc., the industry’s most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communication APIs, marks a major milestone…
Leading Telecommunications Operator in Alaska Will Benefit From Continued Partnership Using Industry-Leading BSS/OSS Platform Netcracker Technology announced that GCI, Alaska’s largest communications provider, has extended its partnership with Netcracker to improve the operator’s customer, revenue and operations management systems. These capabilities…
New platform automatically resolves data quality issues upstream to deliver accurate, AI-ready customer data in real time across the enterprise Redpoint Global, a leader in customer data technology, announced the launch of its Data Readiness Hub, a solution purpose-built to…
VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, is pleased to be wrapping up this year’s 49th annual IUCX (formally CS Week) Conference on a celebratory note after its client,…
New Temperature, Size and Age-Verification Options add to 365’s AI and Computer Vision Product Line 365 Retail Markets, the global leader in unattended retail technology, has launched new modular smart store options to complement one of its flagship products, the PicoCooler…
Introduction: Why Martech Matters More Than Ever in 2025 Marketing technology, or Martech, is now the beating heart of startup growth. In 2025, it’s not just about getting the word out—it’s about getting it right. Startups in the U.S. are…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
TNS data details branded calls’ influence on protecting outbound calling operations and customer engagement A new Transaction Network Services (TNS) survey released finds that the rise in scams and persistently high volume of robocalls is driving consumer demand for businesses to brand…
In 2025, more is at stake than ever. As marketing technology evolves by the hour, American brands struggle increasingly to integrate the newest tools into their initiatives. Marketers require their teams not only to get along with each other but…
Interactions 2025 unveils CX AI innovations as well as showcases how businesses are leveraging CXone Mpower to generate instant ROI on AI investment NICE announced Interactions 2025, the industry’s leading customer experience (CX) event, to take place June 16-18 at the…
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