The Digital Commerce and Commerce Media Outlook for 2026 signals a major rethinking of how brands engage consumers at the point of purchase, as relevance
Holiday returns have become one of the most critical pressure points in retail customer experience, and new research suggests shoppers are increasingly open to artificial
Partnership signals platform direction, extending customer engagement through the point of payment DriveCentric, the modern CRM and engagement platform built for dealerships, announced a strategic
Further has closed fiscal year 2025 with record growth, underscoring how advanced data engineering and applied artificial intelligence are reshaping modern marketing and decision making.
CQL has introduced POS360°, a new integration designed to unify online and in store customer data between Shopify POS and Bloomreach, addressing one of the
The CX Connect experience revamps the “last-mile” of the shopping journey to make retail checkout faster, easier and more inspired Jumpmind, a leader in innovative retail
Leadership changes unify go-to-market execution and strengthen a performance-driven culture for the AI era. Invoca, the leader in revenue execution, announced two executive leadership updates. Katherine
Perfect Corp. to showcase the innovations democratizing AI tech for brands of all sizes and powering the personalized shopping experiences modern consumers demand. Perfect Corp.,
As enterprises place greater emphasis on turning customer feedback into real business action, Voice of Customer Analytics is becoming a core pillar of modern CX
Base Module offers clients a user-friendly experience to efficiently manage and streamline high-volume event programs RainFocus™, provider of the next-generation event marketing platform, announced its
As brands face growing pressure to deliver highly personalized experiences without adding operational complexity, Blueshift has introduced a new approach to automation with the launch
The growing demand for unified, AI driven customer engagement has pushed global brands to strengthen their digital capabilities, and Sprinklr’s newest partnership move reflects that
CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. ASAPP, the leading provider of
NiCE’s multi-lingual Gen AI-powered omni-channel capabilities along with customer journey orchestration make it a suitable option for multiple verticals in the region NiCE announced that
NiCE has appointed Arun Chandra as its new Chief Operating Officer, a move that signals the company’s intent to strengthen and scale its global operations
Thanks, the customer focused native advertising network designed to make audiences reconnect with digital advertising, has entered a new partnership with Oztix, Australia’s largest independent
Omnisend and Triple Whale have introduced a new partnership designed to give ecommerce brands a clearer and more connected understanding of their marketing performance. The
Amperity, the leading AI-powered Customer Data Cloud for consumer brands, has announced two new industry-specific offerings Amperity for Hotels and Amperity for Airlines. These solutions
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