Luxury Retailer Elevates Customer Service Experience with Patented NLX Technology that Combines Voice, Chat and Visuals using Amazon Bedrock and Amazon Connect NLX, the AI
In an age where digital channels often supersede face-to-face service, Glance Technologies has partnered with cloud infrastructure leader CloudHesive to recast the way brands interact
Amplitude, Inc., the leading digital analytics platform, announced it has been named both a Leader and a Customer Favorite in The Forrester Wave™: Digital Analytics
Contentsquare, a global leader in digital analytics, has entered into a definitive agreement to acquire Loris AI, a prominent conversation intelligence platform. This strategic acquisition
Twilio has been named a Leader for three consecutive years and was positioned highest in Ability To Execute Twilio, the customer engagement platform that drives
Emerging AI Agency Rolls Out Tailored Systems to Streamline Sales, Marketing, and Customer Support for Modern Service Businesses Edge Conversion, an emerging AI automation agency
JourneyTrack, a pioneering SaaS platform for customer journey management, has formed a strategic alliance with McorpCX, a world-renowned customer experience (CX) consulting firm. The alliance
Auxia, the first Agentic Customer Journey Orchestration Platform, announced major advancements to its Analyst Agent, transforming how enterprise marketing teams access, interpret, and act on
UK retailer implements Vertex AI Search for Commerce to cut failed searches by 95%, increase click-through rates by 10%, and enhance the customer experience for
Percepta, a customer experience (CX) leader purpose-built for the automotive industry, is celebrating 25 years of transforming customer engagement for premiere car brands across the
Ordoro, Inc., a leading provider of eCommerce operations solutions, has partnered with Glendale Designs, a premier Miva development and eCommerce strategy agency, to offer merchants
Expanded relationship equips advertisers and publishers with privacy-enhanced controls to leverage first-party data, creating opportunities to measure and optimize ad campaigns using AWS Clean Rooms
Acxiom Selects Samba TV’s Semasio Platform to Power Identity, Contextual and Data-led Activation Globally Samba TV, the global leader in AI-driven media intelligence, announced its
Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels Cresta, the
Braze, the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced the successful completion of its previously announced acquisition of OfferFit, an
Automated Analytics, a leader in marketing intelligence solutions in the UK and Europe, announced the U.S. launch of Call360, its groundbreaking AI-driven call tracking and analytics platform.
Experts Explored How to Align Value Propositions with Customer Expectations at the Gartner CSO & Sales Leader Conference, May 20-21 in Las Vegas Seventy-three percent
Today’s MarTech Top Voice: RWS Group’s VP Marketing Emma Fisher. In this interview with MarTech Insights, we sit down with Emma Fisher, a seasoned marketing
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