A new study from Clutch is sounding an urgent alarm for marketers navigating a fast shifting landscape of customer expectations. As brands confront increasing skepticism,
Afiniti Inc., a global leader in artificial intelligence and customer experience optimization, has announced a strategic partnership with Five9, the provider of an intelligent cloud
Momentum to deliver instant sales insights and account intelligence, accelerating revenue growth with launch of SmartClips, Account Briefs, and other AI features. Momentum, a leader
In a groundbreaking development for customer experience tools, InMoment, now operating as part of the Press Ganey Forsta family, has unveiled a pioneering feature called
Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a
ibex Will Host a Fireside Chat on Best Practices for AI Deployment and Celebrate the 2025 CX Leadership Award Winners Ibex, a leading global provider
New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience Cisco announced the findings of its latest
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Qualtrics, a leader in experience management, has introduced Experience Agents highly specialized AI agents that autonomously deliver exceptional customer and employee experiences at scale across
Enhancements include integration of information captured in meetings into CRM records and a new mobile app that summarizes face-to-face conversations AudioCodes, a leading provider of unified
BoostUp, the leader in Value-Based Revenue Forecasting, announced the launch of Conversation Intelligence (CI), which will now be a native component of BoostUp’s Revenue Command
Trio Merge to Accelerate Shared Vision for a Single Software Platform to Manage All Types of In-person Customer Interactions, from Appointments to Queuing to Events
rankingCoach is an AI-powered platform that helps small businesses with automated SEO, content optimization, reputation management, and customer interaction, acting as a virtual Chief Marketing
Marking the 175th Anniversary of the Invention of the Telephone, Sinch Highlights Key Trends and Innovations Shaping the Next Era of Customer Engagement Sinch As the
Designed to be intuitive and easy to use, Zenvia’s AI combines the best of both worlds: increased productivity gains for companies and enhanced satisfaction for
New enhancements help marketers move at the speed of social to increase productivity, delight customers, and deliver maximum business impact Sprout Social, an industry-leading provider
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