Organizations using Salesforce can enable their support teams to develop critical communication skills with Skillsoft CAISY™ Skillsoft, the platform that empowers organizations and learners to
Hyperscale Data, Inc., a diversified holding company (“Hyperscale Data” or the “Company”), announced that its indirectly wholly owned subsidiary askROI, Inc. (“askROI”), has officially launched
Prosystems.AI launched AI voice agents that manage calls with human-like fluency, cutting wait times by 40% and boosting first-call resolution by 30%. Prosystems.AI, a recognized
Reshaping AI-Powered Customer Service and CX with Five Pillars of Next-Gen AI Sobot, a leading AI customer contact solution provider, unveiled its “AI-First” strategy at
Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the
Enterprise-Grade IP Address Management (IPAM) Now Available in Connectbase CIM Connectbase, the global platform for buying and selling services across the Connected World, announced the
Building on seven years of expertise in enabling broadband providers to evolve successful business models—yielding 45% average NPS gains and 73% ARPU increases—Calix Success launches
Reality Based Group (RBG), realitybasedgroup.com , a leading tech-enabled video mystery shopping and customer experience improvement firm, has announced an exciting new partnership with a “better burger”
Great Place to Work® recognition reflects the strength of the company’s One Gigamon culture as it broadens Its international footprint Gigamon, a leader in deep
Kyndryl, a leading provider of mission-critical enterprise technology services, announced that it is working with the Virginia Department of Motor Vehicles (DMV) to modernize the
Real-time, codeless automation with shared memory, native privacy controls and proven ROI, now live in 1,000+ environments Wildix, a global Unified Communications as a Service
Gerent augments TELUS Digital’s agentic AI expertise to empower human and autonomous CX agents TELUS Digital Experience, a leading global technology company specializing in digital
New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience Cisco announced the findings of its latest
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Connector App Helps Retailers Maximise Online Sales and Deliver Best in Class Customer Service and Order Fulfilment Manhattan Associates Inc., a global leader in supply
LinkSquares, a leader in AI-powered contract lifecycle management (CLM) technology, announced several new industry and customer recognitions from organizations and independent research firms including G2,
Liferay, Inc., a leading provider of digital experience platforms (DXP), announced that Liferay DXP is now available in AWS Marketplace, a digital catalog that helps
Datacor, Inc., a leading provider of process manufacturing, chemical distribution, and engineering simulation software, is pleased to announce a new partnership with mezzeIQ, an innovative
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