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Using agentic AI with a dedicated AI for CX platform or in-house solution cut average resolution costs by more than 20%, Forethought 2025 AI in CX Benchmark Report found Agentic AI is more effective at resolving customer service issues and…
Today’s MarTech Top Voice features Kris Fagan, APAC Leader at Bloomreach. In this edition of the MarTech Top Voice series, we sit down with Kris, who leads the strategic growth of Bloomreach across the APAC region. With over two decades…
Boomi’s flagship event brings together global innovators shaping the future of AI, integration, and automation Boomi, the intelligent integration and automation leader, is excited to announce that Boomi World 2025 will be held May 12-15, 2025, in Dallas, Texas. This premier event…
Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service…
66degrees, a leading AI, Data and Cloud consulting firm, announced the appointment of Shawn Robertson as its new Chief Revenue Officer (CRO). Robertson brings over 25 years of experience driving revenue growth and building high-performing go-to-market teams. His remarkable track record…
Today’s MarTech Top Voice features the Chief Marketing Officer of Infinidat, Eric Herzog. Data is the new battleground– and keeping it safe and secured remains one of the biggest challenges for the CIOs and CISOs in 2025. As organizations confront…
Groundbreaking Platform Streamlines Real Estate, Mortgage, and other Home Related Services Finaya is proud to announce the launch of its Agentic AI platform for homeownership, built from the ground up with AI at its foundation. Unlike other AI experiences in…
Upcoming ISG Provider Lens™ report will study companies utilizing AI to help enterprises improve end-to-end customer experiences Information Services Group, a global AI-centered technology research and advisory firm, has launched a research study examining service providers leveraging generative AI (GenAI),…
Cyclotron, a leader in innovative technology solutions, is thrilled to announce the launch of its new dedicated sales and delivery model specifically designed for Small to Medium-Sized Companies (SMC) across the United States. This strategic initiative aims to bring the same…
Experienced Tech Executive Will Operationalize Growth Strategies at Elite ServiceNow Partner and Digital Workflow Advisor NewRocket, a leading digital workflow advisor and Elite ServiceNow partner, announced that it has named Frank Palermo as Chief Operating Officer. Mr. Palermo joins NewRocket with a…
Deloitte introduces suite of more than 100 turnkey AI agentic capabilities to help clients reimagine their enterprises and collaboration with Google Cloud and ServiceNow to establish an open and industry-wide interoperability protocol for AI agents Deloitte announced the expansion of its…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Google Ecosystem Veteran and Go-to-Market Leader to help establish and lead the growth function at Intelagen Intelagen, a Google Cloud Partner focused on Agentic AI and portfolio company of Alpha Transform Holdings, announced the appointment of Anne Schoofs as its…
ServiceNow customers can now procure and implement the transformational Multi-Instance Management Platform from the ServiceNow store to gain real-time visibility, governance, and automation to scale operations and reduce risk. xtype, the Multi-Instance Management Platform company, announced it has launched its…
Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, AnywhereNow. Building on the company’s history, the new brand steps up into a faster paced identity, incorporating an urban theme that reflects a new…
CallRail, the lead engagement platform, announced the launch of Voice Assist, an AI assistant powered by the latest generative AI capabilities designed to ensure businesses never miss a lead. Voice Assist engages callers in natural, real-time conversations, handling routine tasks,…
New evaluation tools set strategic benchmarks to optimize AI agent deployment for maximum business impact Integration with new NVIDIA Llama Nemotron models with advanced reasoning capabilities provide powerful foundation for enterprise agentic AI ServiceNow, the AI platform for business transformation,…
The “2025 Workflow Automation Outlook” highlights how companies can drive value from agentic AI, tech ecosystems and industry-tailored innovation Amid fluctuating customer demands, organizations are seeking creative strategies to remain agile and competitive. To help enterprises meet this moment of…
