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Now part of AI Agent Studio, Agentic Workflows Enable Marketers to chain AI agents together to create fully customizable workflows Zeta Global, the AI marketing cloud, is redefining the future of marketing with the launch of AI Agent Studio. Now…
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Otter.ai, the leading AI meeting productivity platform, announced it has surpassed $100 million in annual recurring revenue (ARR). Building on this momentum and accelerated growth, Otter is unveiling a groundbreaking evolution in AI-powered collaboration, launching a first-of-its-kind suite of voice…
Industry-leading CX solution provides accountability for public sector agencies and more effective, efficient delivery of services Maximus, a leading employer and provider of government services, announced the integration of Salesforce’s Agentforce, the digital labor platform for augmenting teams with trusted…
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Composable Multi-agent commerce solution, enabled by Gemini for Google Cloud. Kibo Commerce, a market leader in composable commerce solutions, announced the launch of Kibo Agentic Commerce, an AI-powered platform designed to transform the way businesses engage with customers and optimize…
Being the most extensive customer support solution, Zendesk is serving businesses with authentic interactions with human customers. Adopting human-centric AI will surely put immense value in your experience as a CX leader. Here’s why: AI [artificial intelligence] has a lot…
Always-on AI teammate delivers real-time guidance and insights for revenue teams Mindtickle, the leading AI-powered revenue enablement platform, announced new AI innovations designed to help sales teams sell smarter, coach more effectively, and drive measurable revenue impact. With AI capabilities designed…
AI creates estimated $860 billion opportunity in customer experience; market leaders prioritize improving customer experience and could extend their lead with AI Industries expected to see the biggest gains are business and professional services, consumer retail, and retail banking A…
Leading companies including Ford, USAA, Stripe, Atlassian and more share at X4 how they are driving value with Qualtrics AI capabilities in XM for Employee Experience prepare businesses for the agentic future Thousands of companies are using new capabilities in…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Qualtrics, a leader in experience management, has introduced Experience Agents highly specialized AI agents that autonomously deliver exceptional customer and employee experiences at scale across every channel and interaction. Unlike transactional AI agents that promise efficiency, Experience Agents are designed…
Powerful Multi-Agent System Enables Shoppable Sponsorships in Live & On-Demand Programming, Making Broadcaster Audiences More Accessible to Advertisers Shopsense AI, the leader in AI-powered second-screen shopping, unveiled its Multi-Agent System an industry-first Agentic AI system that automates content monetization at…
At Adobe Summit the flagship digital experience conference Adobe unveiled its strategy and product offerings for agentic AI. Innovating on the world’s most widely adopted marketing and customer experience platform, Adobe Experience Platform (AEP), Adobe has built-in agentic functionality that makes…
At Adobe Summit the flagship digital experience conference Adobe unveiled a suite of product innovations that drive Customer Experience Orchestration (CXO) in the era of Artificial Intelligence (AI). CXO is the evolution of Customer Experience Management, fulfilling the promise of…
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