Five9 Launches Agentic CX With AI Agents
June 10, 2025
New AI Agents and Trust & Governance Built to Deliver Assurance, Speed, and Control CUSTOMER CONTACT WEEK — Five9, provider of the Intelligent CX Platform, announced
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Tag: AI agents
Userful Accelerates Growth Through Channel Partnerships in Workplace Management
June 10, 2025
Userful’s Infinity Platform, CIO Review’s Data Visualization Platform of 2025, empowers partners to accelerate digital transformation of mission-critical operations in NOCs and SOCs as well
C Spire Taps Netcracker GenAI to Boost Customer Experience
June 10, 2025
U.S. Communications Service Provider Upgrades to Latest Version of Netcracker Revenue Management to Benefit From AI Features That Automate the Bill Explanation Process Netcracker Technology
Infobip Unveils CXOP, Next-Gen AI Customer Conversations
June 10, 2025
Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a
Level AI Launches Naviant, Next-Gen AI Virtual Agent
June 10, 2025
Naviant addresses a growing challenge: balancing human empathy with the efficiency of automation. Level AI has long powered industry-leading Customer Experience Intelligence and Augmentation, including
Veylan Launches With First AI-Native Operating System for Advertising
June 5, 2025
The new infrastructure for advertising – Veylan unifies data, strategy, creative & media execution into one intelligent system, already driving 2.5x ROI Veylan launches from stealth
Zeta Global Launches Zeta Answers for Agentic Marketing
June 4, 2025
New AI Advancement Automates the Gap Between Insight and Action, Driving Greater Precision and Higher ROI Zeta Global, the AI marketing cloud, unveiled ‘Zeta Answers,’
Uniphore Introduces Marketing Agents
June 2, 2025
Knowledge, Search and Audience Agents bring natural language, automated marketer workflows to Uniphore CDP Uniphore, a global leader in enterprise AI, at the Gartner Marketing
Milvus Reaches 35K GitHub Stars as AI Devs Choose Open Source Vector Database
May 30, 2025
Most Popular Vector Database on GitHub Powers Thousands of AI Applications Worldwide Zilliz, creator of the leading open-source vector database Milvus, announced that Milvus has achieved
Gainsight Launches Atlas, a AI Agents for Customer Retention and Growth
May 29, 2025
Gainsight, the retention engine powering the world’s most customer-centric companies, announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide
Similarweb Launches AI Agents Powered by Comprehensive Digital Data
May 29, 2025
Purpose-built AI experts powered by Similarweb’s proprietary Digital Data set a new standard for strategic speed and decision-making. Similarweb, the AI-powered digital intelligence platform, announced
Aprimo Launches AI Agents to Transform Content Operations
May 29, 2025
With the most advanced AI Agent architecture in the market, Aprimo enables digital marketing and content teams to accelerate planning, production, and content transformation at
Ibex Appoints Ricky Fields as Global Head of Business Development for Wave IX
May 28, 2025
Industry veteran to drive go-to-market strategy for award-winning AI-powered CX solutions ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement
Salesforce Signs Definitive Agreement to Acquire Informatica
May 27, 2025
Salesforce, the world’s #1 AI CRM, and Informatica, a leader in enterprise AI-powered cloud data management, have entered into an agreement for Salesforce to acquire
Commercetools Debuts Commerce MCP, AI Hub for Enterprises
May 24, 2025
New AI-native capabilities make composable commerce systems inherently connected and actionable for AI agents powering next generation customer experiences At Elevate – The Global Commerce
Martech Weekly Roundup: Trends and Innovations Roundup
May 24, 2025
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
ActiveCampaign Launches Active Intelligence for Marketing
May 23, 2025
This launch sets the stage for the company’s upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver
New Gen Launches to Power AI-Native Commerce
May 21, 2025
Backed by $4.5 million in seed funding, New Gen is reshaping digital commerce for human and AI shoppers. As AI platforms like ChatGPT reshape how people and
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