Service with a Shrug? Rudeness, Robots and Revenge of the One-and-Done Shopper Nearly half of U.S. shoppers say customer service provided by businesses is getting
Study uncovers consumers perception of AI and their attitudes toward AI-powered brand interactions on social media and customer care platforms Emplifi, a leading customer engagement
Commify’s largest acquisition to-date doubles its scale in the United States and positions both brands for significant growth Text Request, the business text messaging platform
Contract addition enhances the availability of Sprout Social’s social media management platform to the Public Sector Sprout Social, an industry-leading provider of cloud-based social media
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