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Executives from McDonald’s, Ro, Olo, Zola and AMC Networks to join board to accelerate enterprise digital innovation Mixpanel, a leader in enterprise digital analytics, announced the members of its 2025 Customer Advisory Board (CAB) for North America and LATAM, a…
Holmes brings over 11 years of experience with Camfil and more than two decades of expertise in sales, marketing, and business development to the position. Camfil USA, a global leader in air filtration solutions, has appointed Jon Holmes to the newly created…
Readymode, a leader in intelligent outbound customer engagement and predictive dialing for sales teams, is excited to announce the launch of Autopilot, a powerful new feature within its Readymode iQ suite. Autopilot intelligently manages phone numbers (DIDs) to ensure that…
Great Place to Work® recognition reflects the strength of the company’s One Gigamon culture as it broadens Its international footprint Gigamon, a leader in deep observability, announced the opening of its new office in Mexico City’s Anseli Tower, a sustainable,…
Iterable, the AI-powered communication platform, announced AI Query Summary, a groundbreaking addition to its Smart Segmentation feature set that helps marketers instantly understand and explain complex audience queries. Built using Amazon Bedrock from Amazon Web Services (AWS), this generative AI innovation transforms…
Coforge Limited, a global digital services and solutions provider, announced a strategic partnership with Nylas, a leading provider of communications APIs, to redefine customer engagement and operational efficiency within the Salesforce ecosystem. This collaboration brings together Nylas’ advanced communication infrastructure…
Industry veteran to drive go-to-market strategy for award-winning AI-powered CX solutions ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced the appointment of Ricky Fields as Global Head of Business Development for…
DIDWW, a global telecoms provider of fully compliant phone numbers and premium-quality voice and SMS services, has introduced Automations to its Messaging Platform, allowing businesses to create multi-channel communication flows triggered by specific events. With this new functionality, organizations can…
Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership Zendesk, a pioneer in Agentic AI-powered customer service, announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice…
Custom LLMs Tailored for Every Business and Vertical Birdeye, the #1 platform for Hyperlocal Marketing, announced the launch of Brand AI and Industry AI, two groundbreaking innovations in its BirdAI architecture. These custom large language models (LLMs) empower businesses to deploy AI…
Retail automotive technology leader hosts first-ever single-sponsor hackathon to accelerate the development of vCon applications. Strolid, Inc., a pioneer in retail automotive customer engagement technology, announced its exclusive sponsorship of the first-ever single-sponsor TADHack event focused entirely on vCon technology. This…
Takeda teams will have access to real-time insights and intelligent analytics embedded directly in their workflows to drive more streamlined and personalized communication with healthcare professionals Salesforce, the #1 AI CRM, announced that Takeda has selected Salesforce Life Sciences Cloud for…
Leading enterprise merchants unlock new revenue-driving capabilities, as Shopify Enterprise integrates Talon.One’s flexible incentives platform into its commerce ecosystem Talon.One has partnered with Shopify to become the only enterprise-grade promotions and loyalty engine to be integrated into the commerce platform…
Clerk Chat, the next-generation customer experience platform, announced a groundbreaking launch with Google, Verizon, T-Mobile and AT&T to deliver the interactive digital content through Rich Communication Services (RCS) messaging—the first simultaneous multi-carrier RCS deployment in North America. This landmark implementation…
A new global holiday celebrates the power of customer experience—and the company that’s spent 17 years helping businesses deliver it. Nextiva a leader in unified customer experience management—is launching Customer Experience Day, a new global observance recognizing the businesses, teams,…
Introduction In today’s digital landscape, marketing transcends mere visibility; it’s about delivering timely, relevant, and personalized experiences. Enter MarTech—short for marketing technology—which encompasses the tools and platforms that empower businesses to engage customers effectively, analyze data insights, and optimize campaigns…
Leading L&D content platform unveils new website, messaging and Go1 Learn to contribute meaningful insights to the market, helping encourage, build and support employees everywhere Go1, the leading content aggregator for people-first L&D leaders, rebrands to reflect its focus on…
Introduction: The Robots Aren’t Taking Over—They’re Just Really Good at Marketing Ever wondered how ads seem to know what you want before you do? That’s not magic—that’s MarTech and the trend, it’s getting smarter every day thanks to AI.…
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