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New executive will help organizations advance accessibility in a complex and evolving digital landscape Level Access, the category leader in digital accessibility solutions, has announced the appointment of Andrew Snyder as its Chief Customer Experience Officer. With a track record…
The new shopping experience enables customers to access a refined luxury assortment curated by Saks Fifth Avenue within Luxury Stores at Amazon The launch assortment features Dolce&Gabbana, Balmain, Etro, Stella McCartney, Giambattista Valli, Erdem, Fear of God, Jason Wu Collection,…
Leading online marketplace consolidates SMS and email programs with Listrak, supercharging e-commerce personalization Listrak, the retail industry’s person-first marketing platform, announced the expansion of its partnership with Uncommon Goods, the online marketplace that connects independent artists and makers with shoppers seeking truly…
New Bringg Platform extension dynamically prevents overbooking and maximizes fleet utilization for retailers and logistics providers Bringg, the last-mile solutions leader, announced its newest platform extension, Dynamic Delivery Slots. Now, shippers can offer precise delivery windows during eCommerce checkout to…
Cruickshank to lead global customer operations, driving adoption, retention, and measurable outcomes across SalesHood’s sales enablement platform. SalesHood, the leading sales enablement platform, is proud to announce the promotion of Josh Cruickshank to Chief Customer Officer. In his new role, Josh…
Actifai, an AI software company helping broadband service providers (BSPs) drive revenue and subscriber growth, and GOCare, a leading digital customer experience platform built for BSPs, announced their new strategic partnership. The collaboration blends Actifai’s real-time sales intelligence with GOCare’s…
Fawry is enhancing customer interactions with Truecaller’s Customer Experience [CX] solution, ensuring secure, verified, and transparent communication. Fawry continues to adopt customer-centric approaches reinforcing its leadership in Egypt’s fintech sector. Fawry, Egypt’s leading fintech Company, has partnered with Truecaller, the…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
Precision Tune Auto Care of South Carolina is proud to announce that automotive industry veteran, Pat Fire, has joined the organization as General Manager and Chief Operating Officer, bringing decades of operational leadership, marketing innovation, and data-driven strategy to the fast-growing group. Precision…
Collaboration to Leverage AI for Hyper-Personalized User Experiences FirstHive, industry-leading data activation and AI-powered Customer Data Platform (CDP) solutions, and Infogain, a Silicon Valley-based leader in digital customer experience engineering, announced a strategic partnership to co-create innovative customer experience solutions…
Collaboration aims to optimize customer service management and streamline agreement processes globally Cognizant announced an expanded partnership with Docusign, the Intelligent Agreement Management company, to enhance customer support and drive digital transformation. This collaboration expands the existing 360-degree relationship with…
commercetools, the most versatile solution for commerce innovation, announced that Lallemand, a global leader in industrial biotechnology, has chosen commercetools to build its digital commerce platform for its North American Baking business unit. Founded in the late 19th century, Lallemand has…
Banuba, a leading innovator in augmented reality (AR) technology, announces the launch of its new virtual try-on plugin for Shopify. This groundbreaking extension simplifies the integration of advanced AR features, empowering online store owners to enhance their customer experience and significantly boost…
Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s…
Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service…
Acquisition unites two industry leaders to deliver innovative CX strategies In a move that marks a new chapter in customer engagement, Ver-A-Fast and Incept announced that Ver-A-Fast has acquired the Canton, Ohio–based CX leader. The acquisition brings together two organizations…
More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period Calabrio, the workforce performance company, announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and deliver…
Teamwork Commerce, a global retail management solution, has partnered with Lucchese Bootmaker, an American manufacturer and retailer of luxury-level cowboy boots and western apparel, to transform its in-store operations. The partnership will see Teamwork Commerce deploy its advanced omnichannel retail solution…
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