Black Friday interactions grow by 15% year-on-year, marking a new milestone for Infobip’s global communications platform Infobip, the leading global cloud communications platform for customer
Mobile-first customer experience platform Airship has published new data showing that no-code native app experiences dramatically increase key retail performance outcomes more than doubling customer
Despite the rapid growth of artificial intelligence in customer service, UK consumers continue to overwhelmingly favor speaking with human agents, according to new research from
Push notifications and Analytics upgrades among 100+ new features delivered in 2025 to streamline personalization and performance Attentive®, the AI marketing platform for 1:1 personalization
Apple’s RCS support sparks surge in conversational messaging Global communications platform Infobip has surpassed 10 billion Rich Communication Services (RCS) business messages, delivered to consumers on its
Study finds 77% accept AI when human support remains available, and 67% prefer human help for complex purchases. Meanwhile, 41% are actively influenced by generative
Iterable, the AI-powered customer communication platform, has expanded its partnership with Movable Ink, a leader in AI-powered personalized content, to offer marketers enhanced capabilities for
Pipedrive, the easy and effective sales CRM for small businesses, launched Pipedrive Pulse, a smart prospecting toolkit that helps sales teams cut through the noise, focus
Morning Brew Inc., the leading digital media company providing modern business leaders with the news they need to make better decisions, is rewriting the growth
Commissioned by Zeta Global, the study reveals a gap between planning and enterprise readiness, reinforcing the need for new tools and technologies that make AI
Wavelo a global leader in event-driven software solutions for telecom—announced that its Wavelo Solution Suite has achieved the TM Forum Customer Experience Management (CEM) Conformance
ContentCon attendees witness the future of digital experiences in action – with all customers now receiving free access to real-time audience insights built directly into
New Branching and Custom Views no-code capabilities empower brands to deliver hyper-personalized, interactive experiences that adapt in real-time to drive more conversions and capture better
The 8×8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint 8×8, Inc., the industry’s most integrated
As part of their platform update, new offerings also include major enhancements for users of H2O for real-time predictive modeling, and a new self-service analytics option
Enterprises select MaxIQ to increase Customer Lifetime Value while enhancing revenue predictability MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime
However, most organizations (73%) are over-indexing on the importance of reputation in customer experience instead of prioritizing digital experiences and post-purchase services The Capgemini Research Institute’s latest
Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can
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