Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader, uses AI-powered tools to enhance efficiency, simplify processes, and take customer satisfaction to the next…
Accomplished AI, analytics, and data-science visionary will create new cross-functional team to drive customer satisfaction and growth QuestionPro, a global leader in online survey and research services announces Chris Robson has joined the company in the newly created position of…
One Of The First Platforms To Integrate, Vida’s AI Phone Agents Now Deliver Emotionally Expressive, Multilingual Conversations, Setting A New Benchmark In Customer Experience Vida, a leader in advanced AI voice solutions for telecom providers and SMBs, announced its integration…
Omnichannel AI agents and next generation agent copilot offerings boost human and AI collaboration across workflows, including powerful voice AI Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading…
The partnership will enable non-endemic ad partners to present online customers with relevant offers at checkout Nectar360, which operates the UK’s largest and most recognised coalition loyalty programme in Nectar, and a Retail Media Network that spans Sainsbury’s and Argos…
Agentforce is how humans with AI drive customer success together, equips organizations with autonomous agents that boost scale, efficiency, and satisfaction across service, sales, marketing, commerce, and more Salesforce, the world’s #1 AI CRM, unveiled Agentforce, a groundbreaking suite of…