Kustomer customers can now resolve “Where is my order?” and “Where is my refund?” requests faster with real-time order, shipping, and returns data inside a
Vonage, a subsidiary of Ericsson, has partnered with Confer With, a pioneer in immersive retail engagement, to redefine the digital shopping experience. Through the integration
Company’s first AI Teammate automates troubleshooting, reduces support costs, and improves uptime for AV/IT teams and MSPs. Xyte, creator of the first AI-powered cloud platform
ON24 has secured the highest ranking in the Enterprise Webinar Platform category within the G2 Fall 2025 Enterprise Grid Report, further establishing the company as
Aurora Mobile Limited, recognized as a leading provider of customer engagement and marketing technology services in China, has formed a new collaboration with Beijing Tuniu
Convey, which recently rebranded from Message Broadcast, has revealed its acquisition of Powerley, a company widely recognized for transforming how households monitor and control their
Vocodia Holdings Corp, a pioneer in AI-driven customer engagement solutions, announced the unanimous election of Paul Taylor as Chairman of the Board and interim Chief
In a strategic move to provide businesses with deeper competitive insights, Marchex, a company specializing in AI-driven conversational intelligence, has unveiled a new feature called
IntelePeer, a leading provider of end-to-end conversational AI solutions, has received top scores in the 2025 DMG Consulting LLC “Conversational AI Solutions for the Enterprise”
Descartes Systems Group has acquired Finale Inventory, a California-based provider of cloud-based inventory management solutions tailored for ecommerce businesses. Finale Inventory supports growing ecommerce sellers
Verint, a recognized leader in customer experience automation, recently marked a major milestone by ringing the Nasdaq Stock Market’s opening bell, underscoring its growing impact
Retailers can now manage customer service across multiple Shopify and other commerce storefronts within a single Talkdesk account Talkdesk, Inc. announced Talkdesk Multi-Store Commerce Integration,
Intermedia Cloud Communications has launched a powerful new addition to its Intelligent Contact Center offering AI Supervisor Assist, an agentic AI tool designed to empower
Based on user reviews & market presence, GTM Intelligence Platform gets top marks in 58 Enterprise reports & 25 Grids, including Sales, Marketing Account & Lead
H&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to deliver seamless support to millions
Rocketlane, the leading platform for professional services automation, announced that it has added Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, to
Wavelo a global leader in event-driven software solutions for telecom—announced that its Wavelo Solution Suite has achieved the TM Forum Customer Experience Management (CEM) Conformance
99minds now empowers Shopify and Shopify plus merchants to issue and redeem gift cards in local currencies, transforming customer experience and cross-border commerce. 99minds, the
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