Customers can now reduce “where is my order?” (WISMO) calls and increase operational efficiency with Zenkraft’s extension for Agentforce Zenkraft, announced its extension for Agentforce.
Agentforce 2dx enables Agentforce to engage proactively, be triggered on changes in data, operate autonomously in the background of any business process, and interact with
Expand Reach, Deliver Cross-Screen Campaigns, and Drive Impact with Simpli.fi’s YouTube TV Solution Simpli.fi, the Advertising Success Platform providing programmatic advertising and workflow software to
Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 NICE revealed a
LLM-Agnostic Avatars Give Model Builders Unmatched Flexibility, While the Lowest Latency on the Market Enables Natural and Interactive Real-Time Experiences AKOOL, a trailblazer in AI-driven
Jeeva.ai, a pioneer in go-to-market automation with AI agents, announced a record-setting 16x growth in fiscal year 2024—a milestone that underscores the market’s appetite for
Jotform, a leading online form builder and automation platform, is revolutionizing customer service with its launch of Jotform AI Agents. Jotform’s AI-powered virtual agents automate workflows
98% of retailers plan full AI deployment by 2027, while consumers emphasize the need for greater transparency of AI use Everseen, the leader in vision
The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations Continuent, the leading
Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader,
Coveo, the leading enterprise AI platform that brings AI search and generative AI to every point–of-experience, announced that it has joined the Amazon Web Services
TrueDialog for Salesforce Marketing Cloud Engagement empowers companies to seamlessly add SMS into personalized journeys TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling enterprises to design, build and operate automation for workflows, agents and knowledge
AI Website Maker and Business Planning Tools Kick Off a Series of New AI Innovations ZenBusiness, a platform helping small business owners start, run, and
Designed to be intuitive and easy to use, Zenvia’s AI combines the best of both worlds: increased productivity gains for companies and enhanced satisfaction for
SSC.AI’s powerful hybrid platform is reshaping customer engagement, helping businesses optimize operations and achieve unprecedented revenue impact SSC.AI, a leader in conversational AI and live
AI-powered customer experience management or CXM has pushed the quest for innovation and excellence to new heights. Customer privacy is now equivalent to CX outcomes,
Enhances MG Digital’s CPaaS offerings, streamlining customer campaigns and reducing costs Radisys Corporation, a global leader in open telecom solutions, announced that MG Digital Direct,
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