The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations Continuent, the leading
Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader,
Coveo, the leading enterprise AI platform that brings AI search and generative AI to every point–of-experience, announced that it has joined the Amazon Web Services
TrueDialog for Salesforce Marketing Cloud Engagement empowers companies to seamlessly add SMS into personalized journeys TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling enterprises to design, build and operate automation for workflows, agents and knowledge
AI Website Maker and Business Planning Tools Kick Off a Series of New AI Innovations ZenBusiness, a platform helping small business owners start, run, and
Designed to be intuitive and easy to use, Zenvia’s AI combines the best of both worlds: increased productivity gains for companies and enhanced satisfaction for
SSC.AI’s powerful hybrid platform is reshaping customer engagement, helping businesses optimize operations and achieve unprecedented revenue impact SSC.AI, a leader in conversational AI and live
AI-powered customer experience management or CXM has pushed the quest for innovation and excellence to new heights. Customer privacy is now equivalent to CX outcomes,
Enhances MG Digital’s CPaaS offerings, streamlining customer campaigns and reducing costs Radisys Corporation, a global leader in open telecom solutions, announced that MG Digital Direct,
MY24 Atlas and Cross Sport owners have access to generative AI capabilities within the myVW mobile app powered by Google Cloud Volkswagen of America, Inc.
The BigTravel accelerator will leverage BigCommerce’s open, composable platform to empower travel agents and enhance the traveler experience BigCommerce, an open SaaS, composable ecommerce platform
Joint Sales Hub & CPQ Customer Wins Include Larger Companies as Part of Upmarket Emphasis Mobileforce, the leading enterprise no-code CPQ (Configure, Price, Quote) company,
New enhancements help marketers move at the speed of social to increase productivity, delight customers, and deliver maximum business impact Sprout Social, an industry-leading provider
New collaboration promises to improve customer experiences by combining leading CIS and customer experience solutions KUBRA and Advanced Utility Systems proudly announce a strategic partnership
Federal Agencies can now use Qualtrics’ advanced conversational analytics in XM Discover to more deeply understand and take action to address the needs of the
New native Work Automation and Task Routing capabilities for Genesys Cloud unite the front and back office through intelligent routing, reporting and process automation to
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