Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes
Informatica, a global leader in AI-powered cloud data management, has announced a major expansion of its 2025 Customer Success Offerings, emphasizing faster business outcomes, reduced
Calix, Inc. has introduced the Calix Agent Workforce™, a transformative solution on its next-generation Broadband Platform designed to elevate how broadband service providers (BSPs) manage marketing,
Partnership includes Genesys investment in Scaled Cognition to support large action model innovation for CX workflows that enable a new level of reliability, scalability and performance Genesys®, a global cloud
Despite the rapid growth of artificial intelligence in customer service, UK consumers continue to overwhelmingly favor speaking with human agents, according to new research from
Dialpad, the AI-powered communications and agentic platform, has unveiled its groundbreaking Agentic AI Platform, a solution that enables businesses to deploy fully autonomous voice and
UiPath has expanded its UiPath Platform for agentic automation and orchestration with a comprehensive set of new capabilities and pre-built solutions designed to accelerate AI
Netcore Cloud, a global leader in AI-powered customer engagement, and Senco Gold & Diamonds, a trusted Indian jewellery retailer with a heritage of over 85
FormAssembly has once again been named a Leader in Info-Tech Research Group’s 2025 Online Forms Data Quadrant Report, achieving the highest overall satisfaction rating among
Business phone provider 800.com is moving deeper into artificial intelligence with launch of 800 Intelligence, a toolkit designed to turn routine call tracking into a
Five9, a leader in cloud-based contact center technology, has rolled out Five9 Fusion for ServiceNow a turnkey integration that leverages real-time artificial intelligence and unified
Deepdub has officially launched Lightning 2.5, its fastest, most versatile real-time AI voice model crafted for scalable agent deployment and demanding enterprise scenarios. Leveraging proprietary
New research commissioned by Klaviyo and conducted by Forrester Consulting reveals a significant collaboration gap between marketing and service teams within B2C organizations, despite shared
NiCE has been distinguished as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report, marking the eleventh consecutive
Keepit, the world’s only independent, cloud-native provider specializing in data protection, backup, and recovery for SaaS applications, has forged a strategic go-to-market partnership with Ingram
New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating
Alibaba International launched its AI solution for optimizing global e-commerce operations: Alibaba International Framework (hereinafter “Framework”). Developed by Alibaba International’s AI Business team in 2024
RingCentral, Inc., a global leader in AI-powered business communications, has been chosen as the official cloud-based business communications partner for the Chicago Cubs. This collaboration
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