CallRail, the lead engagement platform, announced the launch of Voice Assist, an AI assistant powered by the latest generative AI capabilities designed to ensure businesses
Atento Luxco 1, one of the largest global providers of customer relationship management and business process outsourcing services (CRM/BTO) and industry leader in Latin America,
In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it’s loan inquiries, financial advice, or after-sales service, customers expect instant and
Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new
DeerRun has announced a comprehensive upgrade to its global customer service system to further enhance user experience. The brand has established 24/7 customer service centers in
Forethought Voice delivers instant phone support with no decision trees, reducing costs and boosting customer satisfaction Forethought, the leader in agentic AI for customer support,
New alliance allows Deloitte Digital and NICE to elevate customer service automation through predictive and personalized interactions NICE and Deloitte Digital announced an alliance developed
NICE announced that it was named the Overall Best of Enterprise Connect and recognized for Best Innovation in Customer Experience at Enterprise Connect 2025, a
The Greek flag carrier taps Oracle Fusion Cloud Customer Experience (CX) to personalize traveler experiences, boost revenue, and increase customer loyalty Oracle CloudWorld- AEGEAN, the
Team Marksmen Network’s CX Transformation Conclave to spotlight technology’s role in redefining customer journeys and driving business growth In an era where digital innovation sets
The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster West Monroe, a global business and technology consulting firm, announced it has
AliExpress, an international online retail marketplace, announced an expansion to its AliExpressLocal program, introducing the new AliExpressLocal Marketplace model as well as advanced integration tools.
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
RingCentral, Inc., a global leader in AI-powered trusted business communications, kicked off its showcase at Enterprise Connect 2025 in Orlando, highlighting AI momentum and innovation
Agreement extends Pipe17’s connectivity network to BigCommerce and Feedonomics customers to reach critical fulfillment endpoints BigCommerce, a leading provider of open, composable commerce solutions for
New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations NICE announced
With NICE, Certified Languages International will streamline operations, elevate global interpretation services, and deliver tailored, automated customer service across industries NICE announced that Certified Languages
New data shows 86% of Gen Z ditches digital-first for phone support PolyAI, a global leader in voice AI solutions for customer experience and service,
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