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Great Place to Work® recognition reflects the strength of the company’s One Gigamon culture as it broadens Its international footprint Gigamon, a leader in deep observability, announced the opening of its new office in Mexico City’s Anseli Tower, a sustainable,…
Gainsight, the retention engine powering the world’s most customer-centric companies, announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their customers from onboarding to outcomes, with intelligence, personalization, and scale. Atlas, from Gainsight, supports…
Steerco, the AI platform purpose-built for Customer Success and Account Management teams, announced the public launch of its newest product: an agentic AI assistant that automates QBRs, account reviews, and success plans — so CSMs can finally stop working like…
National Restaurant Show — Onosys has been selected as the exclusive Order Management partner by One Goal Consulting (OGC), a leading advisory group representing best-in-class restaurant technology vendors. The announcement was made at the 2025 National Restaurant Show, solidifying Onosys’s position within OGC’s product…
Strategic leadership change designed to drive unified go-to-market strategy and expand channel partnerships Jitterbit, a global leader in accelerating business transformation for enterprise systems, announced the appointment of Luca Taglioretti as Chief Revenue Officer (CRO). As part of this strategic…
Shipsy, a Gartner recognized leading global provider of SaaS-based AI-powered logistics management platform, recently announced the onboarding of two industry stalwarts, Parvesh Ghai as the Chief Revenue Officer (CRO) and Kapil Kaushik as the Chief Technology Officer (CTO). Both leaders bring deep expertise in driving growth,…
Former Glean and Nutanix leader brings a unique customer perspective and deep enterprise search expertise to Simpplr’s executive team Simpplr, the AI-powered EX platform for unifying employee engagement, enablement and services, announced the appointment of Jai Valluri as Senior Vice President of Customer…
Cruickshank to lead global customer operations, driving adoption, retention, and measurable outcomes across SalesHood’s sales enablement platform. SalesHood, the leading sales enablement platform, is proud to announce the promotion of Josh Cruickshank to Chief Customer Officer. In his new role, Josh…
Signaling NetRise’s commitment to channel investment and growth, three new appointments to lead go-to-market strategies and scaling efforts NetRise, the leader in software supply chain security — helping companies inventory software assets and identify and respond to software risk — announced…
New AI-powered summaries uncover growth signals from customer conversations to help teams focus on the right accounts and drive predictable growth Fathom, the AI-powered meeting assistant, announced a new summary format that brings the REACH Framework, a proven Customer Success…
EngageLab Taking Marketing Automation to the Next Level EngageLab, already a leader in customer engagement, has upgraded its Marketing Automation (MA) functions with AI-powered capabilities, further empowering businesses to achieve exceptional results. Revolutionizing Marketing with Key Features Omnichannel Marketing Automation: Seamlessly connect…
Strategic Executive Appointments Position Impartner to Lead Industry Innovation, and Deliver Superior Client Experience Impartner, the global leader in partner ecosystem solutions, announced key organizational changes designed to strengthen its leadership team and enhance customer success. These pivotal decisions reflect…
Kaloustian brings more than 25 years of proven enterprise growth to Hyland, where he’ll lead the company focus on driving customer success, services, support and renewals Hyland, the leading provider of unified content, process and application intelligence solutions, and the pioneer…
Appointments Advance Dialpad’s Leadership in Ai-Enhanced Customer Communications Dialpad, the leading Ai-powered communications intelligence platform, announced the appointment of David Sudbey, a 20-year Genesys veteran, as Chief Customer Officer to advance its vision of human-first, Ai-enhanced customer experiences. The company…
RingCentral, Inc., a global leader in AI-powered trusted business communications, announced that it has appointed Kira Makagon, current Chief Innovation Officer and CMO, as President and Chief Operating Officer. Makagon will be responsible for the Company’s product and technology organization,…
ChurnZero partners with leading SaaS brands to launch fifth annual report, based on detailed research with more than 1,000 CS leaders, at NYC Customer Success Week ChurnZero, the platform and partner for customer success, together with 6sense, Customer Success Meetup, Gong, SaaStr, and Success Venture…
Using generative AI, UpdateAI is revolutionizing customer success management by reimagining post-sales workflows and increasing productivity. A $2.3 million investment round lead by IdealabX was secured by UpdateAI, the ChatGPT-powered client Success platform that creates Smart Summaries of client meeting notes…
Vibhor Kapoor has been promoted to President of AdRoll, effective immediately, according to an announcement from AdRoll, the leading marketing and advertising platform for businesses of all sizes. As Chief Marketing Officer, Kapoor joined AdRoll, a subsidiary of NextRoll, Inc.,…
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