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[24]7.ai, a global CX leader, has partnered with Patelco, a leading California credit union, to revolutionize digital banking experiences with the deployment of its next-generation Video Chat feature. This strategic rollout seamlessly blends convenience with real-time human support and marks a pivotal…
Over the past several years, Humanetics has accelerated its growth by expanding both its product portfolio and its global presence. Building on this momentum, the company is introducing a new organizational structure for its Safety business unit, designed to strengthen…
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded partnership with Aramex, a global leader in logistics and transportation. Aramex and Sprinklr are partnering to revolutionize digital customer experience for Aramex customers across more than…
Global tech company powers new digital fan experiences for America’s Formula 1 team Global cloud communications platform Infobip has signed a multi-year partnership with the MoneyGram Haas F1 Team, helping the Team to create deeper connections with fans worldwide. Infobip’s technology will…
InteLogix, a leader in Customer Experience (CX) and Accounts Receivable Management (ARM), has announced its intent to acquire Athear for Marketing Services Co. (“Athear”), a customer experience managed workspace, and staff augmentation provider based in New Cairo, Egypt, later this year.…
Collaboration aims to optimize customer service management and streamline agreement processes globally Cognizant announced an expanded partnership with Docusign, the Intelligent Agreement Management company, to enhance customer support and drive digital transformation. This collaboration expands the existing 360-degree relationship with…
Forethought Voice delivers instant phone support with no decision trees, reducing costs and boosting customer satisfaction Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI…
Being the most extensive customer support solution, Zendesk is serving businesses with authentic interactions with human customers. Adopting human-centric AI will surely put immense value in your experience as a CX leader. Here’s why: AI [artificial intelligence] has a lot…
Macnica Americas announced it will begin distributing icetana AI’s enterprise self-learning video surveillance system throughout North, Central, and South America. This collaboration expands access to cutting edge imaging and vision solutions for a broad range of customers spanning business campuses,…
Dealer eProcess (DEP) is excited to announce its continued recognition as a 2025 Google Premier Partner, marking another year the company has earned this prestigious distinction. This elite status is reserved for the top 3% of Google partners in the United…
Hansen unveils its advanced Conversational and Generative AI solution, fine-tuned to enhance customer service experiences with efficient, accurate interactions while reducing costs. Hansen Technologies, a leading global provider of software and services to the energy, utilities, communications, and media industries,…
The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB…
New enhancements help marketers move at the speed of social to increase productivity, delight customers, and deliver maximum business impact Sprout Social, an industry-leading provider of cloud-based social media management software, announced a series of updates and AI-powered innovations that…
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