
Top 10 Genesys Updates and Features for CX Marketers in 2025
Genesys is continually evolving its platform to empower customer experience (CX) marketers with the tools they need to create personalized, efficient, and impactful customer experiences.

Genesys is continually evolving its platform to empower customer experience (CX) marketers with the tools they need to create personalized, efficient, and impactful customer experiences.

Sharaf DG, the Middle East’s premier electronics retail chain, has transformed its customer engagement strategy through an innovative deployment of Gupshup Conversation AI Cloud, resulting in

Global IT company FPT has recently entered into a three-year partnership agreement with OutSystems, a recognized leader in high-performance application development. Through this collaboration, FPT

Hevo Data, a leading cloud-based data integration platform, is now available on Google Cloud Marketplace, simplifying the way organizations leverage their Google Cloud data. This

New communications application includes multi-channel capabilities, real-time monitoring and data loss prevention to help enterprises in India enhance their stakeholder communications Airtel Business, the B2B arm

Cloud communications leader with 30 years of experience driving operational excellence and scaling global businesses Vonage, a global leader in cloud communications helping businesses accelerate

New strategic distribution agreement will scale HCLSoftware’s market reach in the United States HCLSoftware, the software business division of HCLTech, announced it has signed a

Canada’s Only Publicly Held Dealer Group Partners with CDK CDK, the leading automotive retail software provider, announced a long-term extension of its agreement with AutoCanada

Baird brings more than 25 years of enterprise software sales experience, including leadership positions at SAP, SuccessFactors A Leader in Enterprise Software Sales Hyland, the

Awards honor 19 organizations for bringing together content and digital excellence to grow business and create standout customer experiences Sitecore, a global leader in digital

Uniphore, one of the largest AI-native enterprise companies, unveiled X-Stream, a breakthrough platform capability that industrializes the conversion of structured and unstructured multimodal data into

Bringing together Vonage’s network APIs and SAP Business AI, the new collaboration aims to revolutionize enterprise intelligence, offering compelling business insights and immersive digital experiences

The BigTravel accelerator will leverage BigCommerce’s open, composable platform to empower travel agents and enhance the traveler experience BigCommerce, an open SaaS, composable ecommerce platform

Hitachi America, Ltd. announced the appointment of Arya Barirani as Chief Marketing Officer (CMO). Barirani will maintain his current role as CMO of Hitachi Digital,

Interbrand, the world’s leading brand consultancy, has announced the appointment of Fura Jóhannesdóttir as Global Chief Creative Officer. With extensive experience in brand excellence, Fura

Eight learning sessions will be held where Perficient experts will discuss how to use Oracle platforms to drive digital transformation. At ODTUG Kscope23, which will

UK’s largest auto insurer moves to AI-powered Genesys Cloud for its all-in-one capabilities to deliver personalised digital customer and employee engagement Genesys announced that Admiral
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