Customer experience (CX) in a highly competitive business environment like today has changed from being just a good thing to having a major impact on
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
The company believes its consistent recognition reinforces the Genesys Cloud platform’s ability to orchestrate seamless, AI-powered customer and employee experiences in the agentic era Genesys®,
A new personalized, AI-powered digital experience enables CX professionals to drive meaningful impact and help shape the future of customer experience Genesys®, a global cloud
New AI integrations power the future of agentic customer service and support At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced
New native Work Automation and Task Routing capabilities for Genesys Cloud unite the front and back office through intelligent routing, reporting and process automation to
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