Today, in the rapidly evolving business environment, marketing achievements depend not only on making customers reachable but also on giving power to the teams that
Customer experience (CX) in a highly competitive business environment like today has changed from being just a good thing to having a major impact on
Most companies still rely on the same old tools to gauge the customer experience of their clients, that is, NPS, CSAT, or a few questions
Partnership includes Genesys investment in Scaled Cognition to support large action model innovation for CX workflows that enable a new level of reliability, scalability and performance Genesys®, a global cloud
In a clear affirmation of its sustained leadership in artificial intelligence, Genesys has once again been designated as a Leader in a major industry assessment,
The company believes its consistent recognition reinforces the Genesys Cloud platform’s ability to orchestrate seamless, AI-powered customer and employee experiences in the agentic era Genesys®,
A new personalized, AI-powered digital experience enables CX professionals to drive meaningful impact and help shape the future of customer experience Genesys®, a global cloud
New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating
New Genesys Cloud Work Automation and Genesys Cloud Associate capabilities empower every employee and AI agent with the tools to act in sync, automate workflows
New AI integrations power the future of agentic customer service and support At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced
Xperience 2025 brings together leaders from top brands like Tiffany & Co., Virgin Atlantic, Fanatics and Nationwide Insurance to share insights, guidance and proven strategies
Genesys, a leading company in AI-powered customer experience technology, has announced it will receive a combined investment of $1.5 billion from Salesforce and ServiceNow, with
EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration engine EXL, a global data and AI
Four Inc. has been named a public sector IT distributor for Genesys, a global cloud leader in AI-Powered Experience Orchestration. Four Inc. will provide Genesys Cloud™
The new experiential facility serves as a collaborative hub, demonstrating to customers the next level of experience orchestration through AI and automation Genesys, a global cloud leader
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
Expanded AI capabilities in Genesys Cloud empower supervisors with real-time insights, automation and smarter decision-making At Enterprise Connect 2025, Genesys, a global cloud leader in AI-Powered
Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service Genesys, a global cloud leader in AI-Powered Experience
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