Today, in the rapidly evolving business environment, marketing achievements depend not only on making customers reachable but also on giving power to the teams that
New native Work Automation and Task Routing capabilities for Genesys Cloud unite the front and back office through intelligent routing, reporting and process automation to
UK’s largest auto insurer moves to AI-powered Genesys Cloud for its all-in-one capabilities to deliver personalised digital customer and employee engagement Genesys announced that Admiral
Using large language models, Genesys Cloud helps employees improve quality, speed and accuracy to drive stronger post-customer engagement outcomes Genesys announced expanded generative AI capabilities
Leading organisations turn customer experiences into competitive advantage through the power of Experience Orchestration Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of
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